Credit Specialist - Administration

SouthernCarlson, Inc.•Wylie, TX

21h•Onsite

About The Position

As a Credit Specialist, you will be responsible for collecting and resolving outstanding balances for assigned accounts and locations. Your role will be essential in ensuring we meet our collection goals while maintaining strong relationships with internal teams and external customers. SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance. Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver. At SouthernCarlson, our core values guide everything we do—from how we treat our team members to how we serve our customers and partners. These values are at the heart of our mission to solve problems, build trust, and provide unmatched service. At SouthernCarlson, we’re more than a supplier—we’re a service-driven partner focused on building long-term relationships and delivering results. Join us, and be part of a team that values excellence, urgency, and relentless improvement.

Requirements

High school diploma or GED (required)
2+ years of experience in collections and customer service
Familiarity with accounts receivable and finance policies
Strong analytical and problem-solving skills
Ability to multitask and work independently with minimal supervision
Proficiency in Microsoft Excel and other Microsoft Office software
Self-starter with high attention to detail

Nice To Haves

Background in the construction industry (preferred)

Responsibilities

Coordinate invoice collections and resolve customer account issues
Work independently to ensure customer accounts remain within agreed terms
Analyze delinquent accounts and initiate collection efforts based on due date and dollar amount
Improve receivable turnover through proactive follow-up and communication
Collaborate with branches and sales reps to align on collection strategies
Maintain strong, positive relationships with customers and internal stakeholders
Escalate financial concerns or risks to management as needed