Credit Solutions Advisor - River Park

Bank of America • Fresno, CA

13d • $26 - $31 • Onsite

About The Position

At Bank of America, the Credit Solutions Advisor provides specialized, personalized advice and guidance to financial center clients across borrowing and banking offerings, helping them at each stage of their life plan. The role acquires new client relationships and deepens existing ones by meeting with clients and presenting customized solutions to help them achieve financial goals. The advisor balances sales performance, operational risk, and client relationship care while applying relevant expertise.

The position includes presenting potential home lending solutions, submitting mortgage applications, helping clients gather supporting loan documentation, and keeping clients updated throughout the mortgage process. It also involves outreach, pipeline management, follow-up, referrals, and partnering with financial center leaders and managers to guide and coach associates on client experience. This role is subject to SAFE Act registration, including the required background check and ongoing good standing. Bank of America maintains an in-office culture with role-specific attendance requirements; selected internal employees may be required to work onsite under the workplace excellence policy.

Requirements

• High school diploma, GED, secondary school, or equivalent.
• At least 2 years of mortgage origination experience, or equivalent experience demonstrating client-needs assessment, leadership, trust-building, relationship deepening, and/or self-sourcing business, combined with a record of consultative sales and tailored financial solutions.
• Actively listen to clients to determine their needs and goals and proactively interact with clients.
• Communicate professionally, effectively, and confidently, including engaging clients in person and over the phone.
• Think critically and analyze financial and credit data to advise clients on product and pricing policies and guidelines and identify additional information needed.
• Provide effective customer service, manage the end-to-end client experience, and resolve problems.
• Demonstrate strong written and verbal communication skills.
• Handle ambiguity and adapt to changing circumstances.
• Be dedicated, enthusiastic, driven, performance-oriented, and possess a strong work ethic.
• Be flexible to work weekends and/or extended hours as needed.
• Collaborate effectively and build productive internal and external relationships.
• Learn and understand technology.
• Demonstrate professional ethics, conduct regulatory due diligence, and comply with federal and state policies.
• Register under the SAFE Act, complete the required background check and registration process, and remain in good standing.

Nice To Haves

• Experience in retail loan origination and knowledge of conventional, jumbo, HELOC, and government mortgage products.
• Knowledge of credit and home lending requirements.
• Experience working in a financial center where goals were met or exceeded.
• Knowledge of analyzing complex financial data and providing financial alternatives.
• Knowledge of banking products and services.
• Strong time-management skills and the ability to organize, prioritize, and handle multiple tasks simultaneously.
• Knowledge of loan structuring, processing, underwriting, and closing procedures.
• Knowledge of federal regulations governing real estate lending.
• Knowledge of FHA and HUD guidelines.
• Knowledge of other lending products, including credit cards and vehicle loans.
• Strong computer skills, including MS applications, and prior experience using laptop technology.

Responsibilities

• Provide specialized and personalized advice and guidance on borrowing and banking offerings to financial center clients.
• Build and deepen relationships with new and existing clients by leveraging the bank’s capabilities.
• Analyze clients’ financial needs and recommend financial services aligned with their priorities.
• Present potential home lending solutions, submit mortgage applications, assist with gathering supporting loan documents, and keep clients informed through calls, email, and online messaging.
• Conduct client outreach, manage pipelines, and maintain consistent follow-up routines.
• Respond to client requests and refer clients to appropriate internal partners.
• Partner with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to associates on delivering an exceptional client experience.
• Balance sales performance, operational risk, and client relationship care.
• Complete SAFE Act registration requirements and maintain registration in good standing.

Benefits

• Benefits eligibility
• Paid time off
• Formulaic incentive plan eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED