Credit Solutions Advisor - Tassajara - Bilingual Mandarin Required

Bank of America • Dublin, CA

12d • $26 - $31 • Onsite

About The Position

At Bank of America, the Credit Solutions Advisor provides specialized, personalized advice and guidance to financial center clients across borrowing and banking offerings throughout their life plans. The role acquires new clients and deepens existing relationships by conducting client meetings and presenting customized solutions. It balances sales performance, operational risk, and client relationship care.

The position presents potential home-lending solutions, submits mortgage applications, helps clients gather supporting loan documentation, and keeps them informed throughout the mortgage process through calls, email, and online messaging. It also involves outreach, pipeline management, referrals, and partnering with financial center leaders to guide and coach associates on delivering an exceptional client experience. The position is subject to SAFE Act registration and related background-check requirements. Bank of America describes its culture as committed to responsible growth, inclusion, teammate wellness, and an in-office culture with role-specific flexibility.

Requirements

• At least 2 years of mortgage origination experience, or equivalent experience demonstrating the ability to assess client needs, lead, build trust and relationships, and/or self-source business, together with a proven record in consultative sales and tailored financial solutions.
• Actively listen to clients to determine their needs and goals and proactively engage with them.
• Communicate professionally, effectively, and confidently, including in person and over the phone.
• Think critically and analyze financial and credit data to advise clients on product and pricing policies and guidelines and identify additional required information.
• Provide effective customer service, manage the full end-to-end client experience, and resolve problems.
• Have strong written and verbal communication skills.
• Handle ambiguity and adapt to changing circumstances.
• Be dedicated, enthusiastic, driven, performance-oriented, and have a strong work ethic.
• Be flexible to work weekends and/or extended hours as needed.
• Collaborate effectively and build productive internal and external relationships.
• Be able to learn and understand technology.
• Demonstrate professional ethics, conduct relevant regulatory due diligence, and comply with federal and state policies.
• Meet SAFE Act registration and background-check requirements for residential mortgage loan origination.
• High school diploma, GED, secondary school, or equivalent.
• Bilingual Mandarin is required, as stated in the job title.

Nice To Haves

• Experience in retail loan origination and knowledge of conventional, jumbo, HELOC, and government mortgage products.
• Knowledge of credit and home-lending requirements.
• Experience working in a financial center where goals were met or exceeded.
• Ability to analyze and understand complex financial data and provide financial alternatives.
• Knowledge of banking products and services.
• Strong time-management and organizational skills, including the ability to prioritize and perform multiple tasks simultaneously.
• Knowledge of loan structuring, processing, underwriting, and closing procedures.
• Knowledge of federal regulations governing real estate lending.
• Knowledge of FHA and HUD guidelines.
• Knowledge of other lending products, including credit cards and vehicle loans.
• Strong computer skills, including MS applications, and prior experience using laptop technology.

Responsibilities

• Provide specialized, personalized advice and guidance on borrowing and banking offerings to financial center clients.
• Build and deepen relationships with new and existing clients by leveraging the bank’s capabilities.
• Analyze clients’ financial needs and recommend services aligned with their priorities.
• Present potential home-lending solutions, submit mortgage applications, assist with supporting documentation, and keep clients informed throughout the loan process.
• Conduct client outreach and pipeline-management activities, with consistent follow-up to meet client needs.
• Respond to client requests and refer them to appropriate internal partners.
• Partner with financial center leaders, performance managers, and market leaders to provide guidance and coaching to associates on delivering an exceptional client experience.
• Balance sales performance, operational risk, and client relationship care.

Benefits

• Benefits-eligible role.
• Access to paid time off.
• Resources and support for employees.
• Formulaic incentive-plan eligibility, with incentives based on performance against defined metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED