Credit Solutions Advisor - River Park

Bank of America • Fresno, CA

12d • Onsite

About The Position

At Bank of America, the Credit Solutions Advisor provides specialized, personalized advice and guidance to financial center clients across borrowing and banking offerings, helping clients at each stage of their life plans. The role builds new and existing client relationships, assesses financial needs, and presents customized solutions while balancing sales performance, operational risk, and client care.

The advisor presents potential home lending solutions, submits mortgage applications, helps clients gather supporting loan documentation, and keeps them informed throughout the mortgage process. The position is subject to SAFE Act registration, including required registration and background checks for employees engaged in residential mortgage loan originations. The bank’s in-office culture includes role-specific attendance requirements; employees working from home may be required to work onsite if selected. This role is based at the N Blackstone Avenue financial center in Fresno, California, and is a 40-hour-per-week, first-shift position.

Requirements

• At least 2 years of mortgage origination experience, or equivalent experience demonstrating client-needs assessment, leadership, trust-building, relationship deepening, and/or self-sourced business, combined with a record of consultative sales and tailored financial solutions.
• Actively listen to clients, identify their needs and goals, and proactively engage with them.
• Communicate professionally, effectively, and confidently in person and over the phone.
• Think critically and analyze financial and credit data to advise clients on product and pricing policies and guidelines and gather additional information as needed.
• Demonstrate customer service skills and manage the full client experience and problem resolution.
• Have strong written and verbal communication skills.
• Adapt to ambiguity and changing circumstances.
• Be dedicated, enthusiastic, driven, performance-oriented, and possess a strong work ethic.
• Be flexible to work weekends and/or extended hours as needed.
• Collaborate effectively and build productive internal and external relationships.
• Be able to learn and understand technology.
• Demonstrate professional ethics, conduct regulatory due diligence, and comply with federal and state policies.
• Meet SAFE Act registration and background-check requirements and maintain registration in good standing.
• Have a High School Diploma, GED, secondary school education, or equivalent.

Nice To Haves

• Experience in retail loan origination and knowledge of conventional, jumbo, HELOC, and government mortgage products.
• Knowledge of credit and home lending requirements.
• Experience working in a financial center where goals were met or exceeded.
• Ability to analyze and comprehend complex financial data and provide financial alternatives.
• Knowledge of banking products and services.
• Strong time management, organization, prioritization, and multitasking skills.
• Experience in retail loan origination and knowledge of structuring, processing, underwriting, and closing procedures.
• Knowledge of federal regulations governing real estate lending.
• Knowledge of FHA and HUD guidelines.
• Knowledge of other lending products, including credit cards and vehicle loans.
• Strong computer skills, including Microsoft applications, and prior experience using laptop technology.

Responsibilities

• Provide specialized, personalized advice and guidance on borrowing and banking offerings to financial center clients.
• Build and deepen relationships with new and existing clients by leveraging the bank’s capabilities.
• Analyze client financial needs and recommend services aligned with their priorities.
• Present home lending product solutions, submit mortgage applications, assist clients with supporting loan documentation, and provide updates throughout the mortgage process.
• Conduct client outreach and manage a pipeline with consistent follow-up.
• Respond to client requests and refer clients to appropriate internal partners.
• Partner with financial center leaders, performance managers, and market leaders to provide guidance and coaching to financial center associates on delivering an exceptional client experience.

Benefits

• Industry-leading benefits.
• Access to paid time off.
• Resources and support for employees.
• Eligibility to participate in a formulaic incentive plan, with incentives based on performance against defined metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED