Credit Manager - West Central FS - Galesburg, IL

Growmark•Galesburg, IL

About The Position

The Credit Manager oversees customer credit and account management while maintaining positive customer relationships. The role reviews credit applications and financial information, establishes and maintains accounts, manages receivables and delinquent accounts, administers payment and assistance programs, supports customers and sales staff, and promotes the Agri-Finance program. The position is based in Galesburg, Illinois, with daily independent travel potentially required within the trade area.

Requirements

Normally requires an associate’s degree or equivalent.
At least 3 years of related experience.
Exceptional customer service skills, including a high level of empathy.
Professionalism and ability to maintain confidentiality.
Excellent organizational and time management skills.
Strong problem-solving skills and ability to work independently.
Strong mathematical skills, computer proficiency, and attention to detail.
Excellent written and verbal communication skills.
Ability to work outside normal business hours at various times throughout the year to meet deadlines and business demands.
Valid driver’s license and satisfactory driving record.
Ability to travel independently within the trade area as required.

Responsibilities

Review new credit applications, applicants’ financial standing, credit history, and credit bureau reports; recommend approval or denial.
Establish new customer accounts and maintain accurate customer information in the system.
Produce new customer reports and respond to credit reference inquiries.
Prepare, distribute, and maintain monthly receivable reports and the cash-only list.
Follow up on past-due accounts and contact customers to establish payment arrangements.
Notify customers and sales staff of service shutoffs and coordinate with legal counsel on delinquent accounts.
Review and send designated monthly customer account statements.
Generate aging reports for the Evenpay program and notify appropriate parties of past-due accounts and program termination.
Manage the ILHEAP Energy Assistance Program and fulfill state audit requirements.
Apply ACH payments to business accounts and collect amounts owed on returned bank checks.
Monitor past-due F24 card accounts and deactivate cards as needed.
Respond to customer service calls and complaints.
Assist sales staff with customer account questions and compile accounts receivable information for the annual audit.
Promote and support the Agri-Finance program by building and maintaining customer relationships.
Manage loans in the FS Agri-Finance online portal, advise customers of payoff balances, and post payments.
Prepare patron purchase summaries and annual crop-year summaries as requested.
Perform other duties as assigned.
Complete required training and attend regular position-related meetings, with occasional overnight stays.
Travel independently within the trade area as required.