Credit Manager

Farmers Home Furniture•Monticello, KY

10h

About The Position

The Credit Manager coordinates, oversees, and manages accounts receivable and collection duties. The role approves or declines customer credit applications, issues lines of credit, conducts credit investigations, and follows credit approval procedures intended to limit losses while growing the store’s accounts receivable. The Credit Manager also ensures customers with delinquent accounts are contacted and appropriate collection procedures are followed. This position supervises and leads assigned staff and manages accounts receivable and collection operations. It maintains customer files and administrative records, completes daily bookkeeping responsibilities, handles cash receipts and cash drawers according to company procedures, and may perform Store Manager duties or assist in other store departments as required. The role operates in accordance with company procedures and promotes the company’s H.O.M.E. values. Farmers Furniture is an Equal Opportunity Employer committed to maintaining an environment free of harassment and discrimination, and provides reasonable accommodations to qualified individuals with disabilities.

Requirements

High school diploma or GED.
Three years of experience in accounting/bookkeeping, loan processing, and/or collections, or a combination of training, experience, and education that provides the required knowledge, skills, and abilities.
Valid State Driver’s License, which must be maintained.
Ability to evaluate, audit, and interpret data using established criteria and exercise discretion in selecting alternatives.
Ability to function in a managerial capacity and make procedural and technical decisions.
Ability to operate and control equipment, machinery, tools, or materials used to perform the job’s essential functions.
Ability to use reference, descriptive, and advisory information.
Ability to perform arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to interpret written, oral, diagrammatic, or schedule-based instructions; apply rational systems; and exercise independent judgment.
Ability to use judgment, decisiveness, and creativity when evaluating information against measurable or subjective criteria.
Ability to exert moderate physical effort, including climbing, balancing, stooping, kneeling, crouching, crawling, and potentially lifting, carrying, pushing, or pulling objects weighing 12–50 pounds.
Ability to perceive and distinguish colors or shades, sounds, depth, and visual cues or signals; some tasks require oral communication.
Ability to perform duties that may involve exposure to dirt, dust, temperature extremes, electric currents, or toxic agents/chemicals.

Responsibilities

Supervise, direct, and lead assigned staff, including addressing employee concerns, directing work, disciplining, and providing guidance.
Manage and oversee accounts receivable and collection operations.
Review credit applications; investigate and verify prospective customers’ financial status and reputation; document findings; recommend approval or rejection; and establish customer credit limits.
Contact customers with overdue payments by telephone, text, mail, and, when necessary, travel to customers’ homes; seek payment, assist with repossessions as necessary, and ensure payments are posted to accounts.
Document all correspondence and attempted correspondence concerning customer accounts.
Review and analyze collection reports to assess collection status, outstanding balances, and the effectiveness of collection policies and procedures.
Review delinquent account records, prioritize collection workloads, and determine which accounts to assign to staff.
Prepare paperwork for potential legal action and, with prior Store Manager approval, submit delinquent accounts to an attorney or outside collection agency.
Store customer files in a fireproof cabinet, maintain files in alphabetical order and by account status, and keep files in a non-public office area rather than on the sales floor.
Follow the Handling Customer Files and Personal Information Procedure and other applicable company procedures.
Organize the office and file each day’s bookkeeping workload and customer files by the end of the business day.
Use the company’s Bookkeeping Checklist when completing daily bookkeeping work.
Deposit cash receipts into the store’s bank account in a night deposit bag on the day they are received; when possible, leave the cash drawer fund in a bank night depository.
Leave cash drawers empty and open each night; lock unattended drawers, remove the key, and keep it in the possession of the employee assigned responsibility for the drawer by the Store Manager.
Collect on returned checks and delinquent accounts.
Maintain a work environment free of legally prohibited discrimination and sexual harassment.
Complete, prepare, review, or approve forms, logs, requests, records, reports, correspondence, and other documents; oversee accurate files and administrative records.
Operate a calculator, copy machine, telephone, and other equipment as necessary.
Uphold and promote the company’s H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring excellence is a habit.
Perform Store Manager duties as required, assist in other store departments as required, and perform other related duties.