CREDIT MANAGER

Los Angeles Collective LLC•Commerce, CA

3h•$105,000 - $115,000•Onsite

About The Position

The Credit Manager will lead wholesale credit assessment, accounts receivable management, cash collection and risk mitigation across all domestic and international wholesale accounts. This role partners closely with Sales, Customer Service and Operations to protect working capital, maintain strong cash flow and ensure timely order releases while supporting revenue growth.

Requirements

5+ years of progressive wholesale credit and collections experience, with at least 2–3 years in the contemporary fashion, apparel, or wholesale retail sector.
Deep familiarity with department store vendor portals (Nordstrom, Saks Fifth Avenue, Bloomingdale's, Neiman Marcus, etc.), factoring institutions, and specialty boutique retail credit dynamics.
Proficiency in apparel/retail ERP and EDI/portal workflows.
Advanced proficiency in Microsoft Excel (VLOOKUP/XLOOKUP, Pivot Tables, SUMIFS) strongly preferred.
Firm yet diplomatic communication style capable of preserving delicate customer relationships while enforcing payment terms.
Bachelor’s degree in Finance, Accounting, Business Administration, or equivalent practical experience.
NACM (National Association of Credit Management) certification (CBA, CBF, or CCE) is a plus.
Working knowledge of department store vendor portals (Nordstrom, Saks Fifth Avenue, Bloomingdale’s, Neiman Marcus, etc.), factoring institutions and specialty boutique credit practices.
Proficiency in apparel/retail ERP systems and EDI/portal workflows.
Advanced working knowledge of Excel (VLOOKUP/XLOOKUP, pivot tables, SUMIFS) strongly preferred; proficient in MS Office.
Clear, professional communication and negotiation skills, with the ability to enforce payment terms while maintaining strong customer relationships.

Nice To Haves

NACM (National Association of Credit Management) certification (CBA, CBF, or CCE) is a plus.

Responsibilities

Establish, review, and adjust credit limits and payment terms for multi-brand specialty boutiques and international accounts.
Evaluate customer creditworthiness using financial statements, D&B / credit bureau reports, trade references, and factoring/credit assessments.
Manage relationship with factoring partners or trade credit insurers (Hilldun), submitting credit approvals, monitoring credit lines, and filing claims when applicable.
Regularly review aging accounts and recommend bad debt allowances, write-offs, or escalation pathways for legal collection.
Manage daily collections workflows, proactively contacting overdue accounts via phone and email to secure timely payments.
Review daily wholesale order holds in the ERP system (Full Circle), collaborating with Sales to resolve credit holds, past-due balances, and chargebacks without compromising shipment schedules.
Negotiate and monitor structured payment plans for distressed or delinquent accounts while minimizing exposure.
Oversee accurate application of wire transfers, ACH payments, checks, and credit card charges to customer accounts.
Investigate, track, and dispute wholesale retailer chargebacks, compliance deductions, markdown allowances, and return discrepancies in coordination with Customer Service and Logistics.
Maintain clean customer reconciliations and provide statements of account regularly.
Prepare and present weekly/monthly AR aging reports, Days Sales Outstanding (DSO) metrics, cash collection forecasts, and high-risk account summaries to finance leadership.
Partner with the Sales team during seasonal market/order-writing periods to ensure customer credit availability aligns with anticipated booking volume.