Credit Manager

The Jefferson Hotel•Richmond, VA

1d•Onsite

About The Position

The Credit Manager & Payroll Manager position oversees payroll, accounts receivable, and credit operations while ensuring accuracy, compliance, and exceptional service. This role works closely with Human Resources, Sales, Front Office, Catering, and Accounting to support efficient financial operations throughout the property.

Requirements

Understanding of payroll processing, accounts receivable, and financial reconciliation procedures.
Experience with Microsoft Office, payroll systems, accounting software, and hotel property management systems preferred.
Strong verbal and written communication skills with the ability to work professionally with employees, guests, and vendors.
Ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast-paced environment.
Ability to handle sensitive financial and employee information with discretion.
Must demonstrate reliability, accountability, and a strong work ethic.
3–5 years of payroll, accounting, accounts receivable, or hospitality finance experience preferred.
Hospitality experience strongly preferred.
Knowledge of payroll laws, tax reporting, and benefits administration practices preferred.
Strong analytical, organizational, and reconciliation skills.

Responsibilities

Process bi-weekly payroll for hourly and salaried employees, including taxes, deductions, garnishments, gratuities, and accruals.
Maintain payroll-related reconciliations, journal entries, and month-end schedules.
Respond to payroll inquiries and resolve discrepancies.
Support payroll system upgrades and process improvements.
Oversee invoicing, billing, payment application, account reconciliation, and aging reports.
Monitor collections and reduce past-due balances through payment follow-up and account management.
Coordinate billing and settlements for group events, corporate accounts, and direct bill accounts.
Reconcile guest and group accounts while resolving billing disputes and maintaining audit trails.
Coordinate with Front Desk, Sales, Catering, Accounting, and Revenue Management to ensure accurate billing and credit handling.