Credit Manager

Farmers Home Furniture•Decatur, AL

About The Position

The Credit Manager coordinates, oversees, and manages accounts receivable and collection activities. The role approves or declines customer credit applications, issues lines of credit, conducts credit investigations, and follows credit approval procedures designed to limit losses while growing the store’s accounts receivable. The Credit Manager also ensures customers with delinquent accounts are contacted and appropriate collection procedures are followed. The position supervises assigned staff and manages accounts receivable and collection operations. It maintains customer files and bookkeeping records, handles cash receipt and drawer procedures, and prepares or reviews forms, reports, correspondence, and other administrative documents. The role may perform Store Manager duties and assist in other store departments as required. Farmers Furniture is an Equal Opportunity Employer committed to maintaining an environment free of harassment and discrimination. The company provides reasonable accommodations to qualified individuals with disabilities.

Requirements

High school diploma or GED.
Three years of experience in accounting/bookkeeping, loan processing, and/or collections, or a combination of training, experience, and education that provides the required knowledge, skills, and abilities.
Possess and maintain a valid State Driver’s License.
Ability to evaluate and audit data, exercise discretion, and identify alternatives.
Ability to function in a managerial capacity and make procedural and technical decisions.
Ability to operate equipment, machinery, tools, and materials used in the job.
Ability to use reference, descriptive, and advisory information.
Ability to perform arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to interpret written, oral, diagrammatic, or scheduled instructions and exercise independent judgment.
Ability to exercise judgment, decisiveness, and creativity when evaluating information.

Responsibilities

Supervise, direct, and lead assigned staff, including addressing employee concerns, directing work, disciplining, and providing guidance.
Manage and oversee accounts receivable and collection activities.
Review credit applications; investigate and verify prospective customers’ financial status and reputation; document findings; recommend approval or rejection; and establish credit limits.
Contact customers about overdue payments by telephone, text, mail, or in person; explain applicable sales, service, or credit terms; encourage payment; collect late payments; assist with repossessions when necessary; and ensure payments are posted.
Document correspondence and attempted correspondence with customers concerning their accounts.
Review and analyze collection reports to assess collection status, outstanding balances, and the effectiveness of collection policies and procedures.
Review delinquent accounts, prioritize collection work, and determine which accounts to assign to staff.
Prepare paperwork for potential legal action and submit delinquent accounts to an attorney or outside agency with prior approval from the Store Manager.
Store and maintain customer files in a fireproof cabinet, in alphabetical order and by account status, in an area inaccessible to the public; keep files in the office and off the sales floor.
Follow procedures for handling customer files and personal information, and keep bookkeeping work and customer files organized and filed by the end of each business day.
Use the company’s Bookkeeping Checklist for daily bookkeeping work.
Deposit cash receipts to the store’s bank account in a night deposit bag on the day received; when possible, leave the cash drawer fund in a bank night depository.
Leave cash drawers empty and open each night; lock unattended drawers, remove the key, and keep it with the employee assigned responsibility for that drawer by the Store Manager.
Collect on returned checks and delinquent accounts.
Maintain a work environment free of legally prohibited discrimination and sexual harassment.
Complete, prepare, review, or approve forms, logs, requests, records, reports, correspondence, and other documents; oversee accurate files and administrative records.
Operate a calculator, copy machine, telephone, and other equipment as needed.
Uphold and promote the company’s H.O.M.E. values.
Perform Store Manager duties as required, assist in other store departments as required, and perform other related duties.