Bloomingdale's Credit Customer Care Specialist, Full time - Various Schedule w/4 of 8 weekend days

Macy's•Tampa, FL

8d•$17 - $25•Remote

About The Position

As a Bloomingdale’s Credit Customer Care Specialist, your role involves providing a personalized and unique customer experience by addressing inquiries from Bloomingdale’s customers through phone, chat, or email. In the role of a Bloomingdale’s Credit Customer Care Specialist, you will take full responsibility for addressing credit-related questions, turning each inquiry into an opportunity to create a positive outcome. Experience Advocates thrive in a culture of ongoing learning and education, aiming to develop innovative solutions. Our commitment is rooted in a passion to excel with our customers by being accessible, informed, and consistently engaging.

Requirements

Demonstrates strong written and verbal skills to ensure clear, continuous communication with customers, teammates, and cross-functional partners.
Builds positive relationships and collaborates effectively with colleagues at all levels across departments.
Approaches challenges and opportunities with creativity, strategic insight, and technical thinking. Uses empowered decision-making to manage customer accommodations, including price adjustments, excluded items, and gift cards.
Maintains accuracy and attention to detail in daily tasks, reporting, and achieving business objectives.
Adapts quickly to evolving customer needs and changing business priorities.
Accurately completes financial transactions and solves practical problems across diverse sales scenarios.
Partners with stores, suppliers, distribution centers, buyers, and senior executives to address complex or urgent matters, demonstrating that strong relationships are what set us apart as “Like No Other Store in the World.”
Passion to resolve customer problems in a constructive and forward-looking way and of managing multiple tasks at once in a fast-paced environment.
Minimum of one year experience in customer service or a related field, preferably in the credit services industry or luxury selling preferred.
Able to work a flexible schedule including evenings & weekends.
Empathic, patient, and professional while dealing with customers, especially in stressful situations.
Enjoy meeting people, learning about them, and sharing information.
Strong organizational skills to manage multiple tasks with moving parts.
Flexible and able to use sound judgment in ambiguous situations, and be able to manage multiple projects at once while maintaining superior results.
Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.

Responsibilities

Deliver an exceptional customer experience by warmly greeting and engaging with customers, ensuring every interaction is friendly, sincere, and professional.
Respond promptly and empathetically to inbound calls, chats, and emails, addressing customer concerns efficiently and with understanding.
Promote and communicate current sales, loyalty programs, and special offers to enhance the customer experience.
Conduct thorough account investigations to resolve issues related to credit reports, billing discrepancies, payments, account balances, and other credit-related matters, ensuring timely follow-up as needed.
Accurately document and update customer data, communications, and case details in agent desktop platforms.
Apply an entrepreneurial mindset and empowered decision-making to efficiently manage customer accommodations.
Maintain consistent, dependable attendance and punctuality.
Flexibly support customer interactions across phone, chat, and email as business needs evolve.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice