Credit & Collections, Supervisor

United Fidelity Bank

4d • Onsite

About The Position

AutoNation Finance is seeking a highly motivated and experienced Collections Supervisor to join our team. The Collections Supervisor will oversee and manage a team of Recovery Specialists focused on accounts that are 31-60 days past due. This position requires a strategic leader with expertise in managing collections, ensuring compliance, and driving team performance. The ideal candidate will have strong leadership, communication, and negotiation skills, with the ability to balance customer service, collections, and risk management in a fast-paced, high-volume environment.

Requirements

• High school diploma or GED required
• Minimum of 3 years of experience in collections
• At least 1 year in a supervisory role
• Strong knowledge of auto finance collections processes, including negotiation strategies and payment arrangements.
• Proven experience in managing collections teams and driving performance improvements.
• Strong communication, negotiation, and problem-solving skills.
• Ability to develop and execute strategies to improve team performance and collections outcomes.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and office management software.
• Excellent written and verbal communication skills.

Nice To Haves

• Associate’s or Bachelor’s degree in Finance, Business, or related field preferred.
• Bilingual (Spanish/English) skills are a plus.

Responsibilities

• Supervise, mentor, and train a team of Recovery Specialists focused on accounts 31-60 days past due.
• Provide ongoing coaching to improve team performance, including daily, weekly, and monthly performance assessments.
• Conduct performance reviews and identify training needs to enhance agent skills and achieve departmental objectives.
• Oversee collections efforts for accounts that are 31-60 days past due, focusing on high-risk, high-balance loans.
• Ensure Loan Counselors adhere to AutoNation Finance’s collection policies, procedures, and compliance standards while negotiating payment arrangements, settlements, and resolutions.
• Monitor the progress of accounts, ensuring that delinquent balances are resolved in a timely manner and minimizing potential charge-offs.
• Ensure all collection activities comply with FDCPA, CFPB, UDAAP, and other regulatory requirements.
• Review and maintain accurate, detailed documentation of all collection activity in servicing systems to support compliance audits and internal reviews.
• Ensure that all documentation meets AutoNation Finance’s standards and follows best practices for collections.
• Track and analyze team performance metrics, providing reports to senior leadership and identifying areas for improvement.
• Work closely with the Servicing Manager and leadership to set collection goals, including delinquency reduction and recovery targets.
• Develop and implement strategies to improve collection outcomes, reduce delinquency rates, and meet or exceed departmental goals.
• Oversee customer interactions, ensuring Loan Counselors handle customer inquiries and collections efforts with professionalism and empathy.
• Address escalated customer situations and provide support on complex cases where resolutions are difficult or require higher-level negotiation.
• Provide guidance on managing difficult conversations and ensuring positive customer interactions throughout the collections process.

Benefits

• Competitive compensation
• 401k matching
• Health insurance
• Dental insurance
• Vision insurance
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED