Credit & Collections Analyst

ITW•Houston, TX

1d•Onsite

About The Position

The Credit & Collections Analyst is responsible for accurate and timely cash application, collections management, billing adjustment and customer account maintenance. This role partners closely with Customer Service, Sales and Finance to ensure clean receivables, minimize bad debt exposure and support monthly accounting close activities. The position delivers consistent, high quality financial execution that enables the business to maintain strong cash flow and customer relationships. This position is based in our Houston, TX office.

Requirements

Associate’s degree preferred; equivalent combination of training and relevant work experience will be considered.
3+ years of experience in Accounts Receivable or related accounting role.
Experience with ERP systems and Business Intelligence tools preferred.
Advanced Excel and MS Office applications.
Strong communication skills (clear, professional, customer focused).
High attention to detail, accuracy and follow through.
Advanced Excel (VLOOKUP/XLOOKUP, pivot tables).
Ability to analyze account discrepancies, identify root causes and recommend solutions.
Strong organizational skills; ability to manage high volume activity, multiple priorities and meet deadlines.
Comfort working cross functionally with Sales, Customer Service and Finance.
Ability to identify process improvements and support standardization.
Must be able to work independently and obtain results with minimal supervision.

Responsibilities

Accurately apply customer payments (cash, checks, ACH, wire, credit card) to accounts within daily operational standards including wires towards Accounts Receivable lockbox and accrual.
Process invoices, credit memos, debit memos and adjustments.
Maintain complete documentation for all transactions and account actions.
Manage the end‑to‑end collections process to recover past due balances.
Maintain weekly/monthly Accounts Receivable aging reports and proactively reduce overdue accounts and bad debt risk.
Partner with Sales and Customer Service to resolve disputes, short‑pays, payment discrepancies and invoice issues.
Manage customer credit holds and support customer communication around past due exposure.
Recommend customer credit limits through review of payment history, exposure and credit risk guidelines.
Reconcile customer accounts, research variances and resolve unapplied cash or unidentified payments.
Support monthly closing activities including journal entries and balance sheet reconciliations.
Prepare standardized reports and metrics to support Finance leadership and AR performance tracking.
Assist with documentation, process optimization and continuous improvement initiatives.
Work closely with Customer Service on order release, payment issues and account holds.
Partner with Sales Account Managers on dispute resolution, credit reviews and customer escalations.
Collaborate with Accounting, Finance and other internal teams as needed.
Provide professional, prompt customer support via email and phone.
Contribute to efficiency, accuracy and workflow improvements across Accounts Receivable operations.
Support other projects and initiatives as assigned.