Credit and Collections Supervisor (70010)

Tireco, Inc•Jacksonville, FL

12d•$62,000 - $65,000•Onsite

About The Position

The Credit and Collections Supervisor will supervise and coordinate daily credit and collection activities of assigned team members, ensuring alignment with departmental priorities and timelines. This role involves exercising independent judgment in reviewing and resolving Soft Hold Orders, ensuring timely communication of credit holds and releases, and directing appropriate collection strategies based on account status, risk level, and customer history. The supervisor will evaluate payment plans, identify high-risk accounts, and partner with Sales and Operations to balance credit risk while supporting revenue growth. Responsibilities also include documenting communications in NetSuite, monitoring workflow efficiency, preparing files for third-party collection agencies, providing coaching and training to team members, and preparing monthly reports on credit exposure and delinquency trends. The role serves as a supervisory-level escalation point for internal team members and external customers.

Requirements

5+ years’ experience in Accounts Receivable, credit and collections, or related role
Strong understanding of credit risk assessment and financial statement analysis
Experience in corporate collections with large customer base
Proficiency in Excel (VLOOKUP, Pivot Tables), Word, MS Office, Outlook, Gmail, Teams, Twist
Experience with ERP systems (NetSuite preferred)
Strong analytical, communication, and negotiation skills

Nice To Haves

2+ years supervisory or team lead experience preferred
Bilingual preferred (English/ Spanish)
Bachelor's degree preferred but not required
Preferred industry experience in tire/wheels, auto parts, manufacturing, distribution

Responsibilities

Supervises and coordinates daily credit and collection activities of assigned team members, ensuring alignment with departmental priorities and timelines.
Exercises independent judgement in reviewing and resolving Soft Hold Orders to ensure timely review, escalation, and prompt resolution.
Ensures timely and accurate communication of credit holds and releases to Sales and Operations.
Reviews weekly aging reports and directs appropriate collection strategies based on account status, risk level, and customer history.
Evaluates payment plans and special arrangements to ensure compliance with credit policies, escalating exceptions as appropriate.
Proactively identifies high‑risk or deteriorating accounts and provides recommendations to management regarding credit risk mitigation.
Partners with Sales and Operations to balance credit risk while supporting revenue growth.
Ensures all internal and external credit-related communications are clearly documented in NetSuite.
Monitors statement processing and collection workflow efficiency, identifying opportunities for improvements that increase efficiency and effectiveness.
Prepares and reviews files for third-party collection agency assignment and monitors progress toward resolution.
Provides coaching, training, and performance feedback to team members.
Plans and adjusts team schedules and workload distribution based on business needs and priorities.
Participates in performance review processes and provides recommendations regarding, hiring, promotion, disciplinary action, and termination, with final authority retained by management.
Analyzes and prepares monthly reports on credit exposure, delinquency trends, and DSO performance, highlighting key insights and recommendations.
Participates in process improvement initiatives and internal audits recommending enhancements where appropriate.
Serves as a supervisory-level point of escalation for internal team members and external customers, ensuring timely issue resolution and high‑quality service.