Credit & Collections Specialist

Mobile Air & Power Rentals•Concord, NC

About The Position

The Credit & Collections Specialist investigates and assesses credit risks associated with customers and suppliers and provides recommendations on credit applications, payment terms, customer deposits, and credit limits. The role implements processes to improve cash flow and minimize receivables, monitors overdue accounts, oversees credit and collection operations, and identifies opportunities for continuous improvement. The Specialist manages collection of outstanding invoices for designated regions in accordance with company policies and supervises cash and credit applications. The position also gathers and reviews customer credit information, establishes customer accounts in INFOR, coordinates collection activities and payment agreements, and supports compliance with credit procedures and related documentation.

Requirements

High school diploma or equivalent required; an associate’s degree is preferred.
3–5 years of experience in credit and collections, preferably at specialist level or higher.
Strong system skills and proficiency in collections, analysis, and negotiation.
Excellent oral and written communication skills and a solid understanding of commercial credit and collection laws.
Ability to communicate appropriately with customers and determine suitable negotiation approaches.
Ability to work effectively on a team and independently with minimal supervision.
Familiarity with contracts, purchase orders, and related documentation.
Ability to thrive in a fast-paced environment and manage multiple priorities.
Proficiency in MS Word, Excel, Outlook, and SharePoint.
Strong verbal and written communication skills for interaction by phone, email, and in person.
Willingness to work additional hours during peak seasons or as required by management.
Valid driver’s license and reliable transportation.
Ability to pass pre-employment background and drug screenings.

Nice To Haves

Associate’s degree.
Credit and collections experience at a specialist level or higher.

Responsibilities

Manage collections of overdue credits and invoices in accordance with company policies to optimize profit margins.
Gather credit information for new customers, including credit histories, banking references, and other relevant information, and engage with credit references.
Collaborate with the Credit & Collections Manager to review customer credit information and recommend credit limits.
Establish new customer accounts in the INFOR system and ensure account information is accurate.
Notify the Sales Team of approved credit limits or explain declined applications.
Assist with lien waivers by verifying outstanding balances before execution.
Conduct collection activities for assigned regions, including negotiating with overdue accounts, resolving conflicts, expediting payments, and coordinating with collection agencies when needed.
Develop collection goals for designated regions that align with broader business objectives.
Follow collection processes and proactively contact customers with outstanding accounts to secure overdue payments.
Ensure compliance with credit issuance procedures and obtain required approvals.
Process daily credit applications and monitor assigned credit limits.
Ensure information supplied to third-party collections and lien filing partners is accurate, and make initial recommendations concerning legal collections and lien applications.
Monitor and negotiate payment agreements for overdue accounts and establish guidelines for final payment demands.
Meet or exceed credit and collections KPIs.
Protect the integrity and confidentiality of customer accounts, relationships, and PCI data.
Provide feedback and insights to improve credit and collections functions and processes.
Assist in setting collection objectives and work toward achieving them.
Engage directly with selected clients as needed to resolve receivables delinquencies.
Perform other projects and tasks assigned by management.