Credit & Collections Specialist

Baxter•Birmingham, AL

1d•Onsite

About The Position

As a Credit & Collections Specialist, you will play a central role in keeping customer accounts accurate and well‑managed across the Eastern region. Your day will include following up on outstanding payments , helping customers resolve billing questions , setting up new accounts , and ensuring payments and records are posted correctly . The work blends communication, problem‑solving, and attention to detail — ideal for someone who enjoys staying organized while also having real conversations with customers and internal partners. The pace is steady, the responsibilities vary throughout the week, and you won’t find yourself doing the same task on repeat. You’ll support the Eastern region, which includes six sales reps across twenty states, giving your work a direct impact on how smoothly the business operates. The team you’ll join is small, experienced, and genuinely collaborative. The Birmingham office has a close‑knit, welcoming feel — teammates help each other, celebrate together, and create an environment where questions are encouraged and learning happens naturally. Training is structured but personal, and the team is invested in helping you get confident quickly. If you’re looking for a stable role where you can build relationships and contribute in a meaningful way, this is the kind of place where that happens every day. This is an onsite role in Birmingham, Alabama, five days per week.

Requirements

3+ years of experience in a customer‑contact environment preferred , with the ability to communicate clearly and professionally.
Strong organizational skills and the ability to prioritize multiple tasks in a fast‑paced setting.
Proficiency with Windows‑based software and comfort learning mainframe applications.
Ability to analyze and solve problems by applying procedures, policies, and sound judgment.
Attention to detail when posting payments, maintaining records, and reviewing account activity.
Effective written and verbal communication for interacting with customers, sales teams, and internal partners.
Ability to work within time constraints to meet service levels and support business needs.
Educational foundation including a high school diploma (required) and some college coursework (preferred), along with basic math skills.

Responsibilities

Perform collection activities to ensure accounts are paid according to contractual terms, including timely follow‑up and accurate billing.
Resolve customer questions and issues that may be complex, requiring sound judgment, policy interpretation, and cross‑functional coordination.
Monitor and maintain credit files with detailed records of account activity, payment history, and communication.
Prepare required reports that summarize account status, trends, and impacts to customers and the business.
Conduct credit analysis on existing or new customers using information from banks, credit organizations, and financial institutions.
Send follow‑up communications including letters, billing notices, and payment reminders.
Accept and process customer payments with accuracy and adherence to internal procedures.
Use credit and collection software within a Windows and mainframe environment to track, monitor, and manage account activity.

Benefits

medical and dental coverage that start on day one
insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
educational assistance programs
paid holidays
paid time off ranging from 20 to 35 days based on length of service
family and medical leaves of absence
paid parental leave
commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
childcare benefits