Credit/Collections Specialist

Aston Carter•Dallas, TX

2d•Onsite

About The Position

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

Requirements

Proficiency in Excel, including pivot tables, for data analysis, tracking collection metrics, and reporting on key accounts receivable indicators.

Responsibilities

Manage accounts receivable with a customer-driven approach, focusing on timely and accurate collection of outstanding balances.
Perform outbound collection calls and other proactive outreach to customers to resolve past-due invoices and reduce aging receivables.
Communicate professionally and consistently with customers to address billing questions, payment issues, and account discrepancies.
Resolve past-due balances promptly by negotiating payment arrangements, following up on commitments, and escalating issues when necessary.
Work with complex B2B invoicing and payment terms, ensuring accuracy and clarity in customer billing and account records.
Support full-cycle credit processes by assisting with credit evaluations, risk assessments, and ongoing credit limit reviews.
Analyze customer credit profiles and payment history to identify risk trends and recommend appropriate credit decisions.
Perform reconciliations of customer accounts, including resolving unapplied cash, short payments, and disputed items.
Prepare and review aging reports to prioritize collection efforts and monitor overall portfolio performance.
Process and apply customer payments accurately, including cash application and adjustments within the accounts receivable system.
Collaborate with internal teams such as sales, operations, and accounting to resolve customer issues and improve collection outcomes.
Provide collections-focused customer service by handling inquiries, addressing concerns, and maintaining positive business relationships.
Use Excel, including pivot tables, to analyze data, track collection metrics, and report on key accounts receivable indicators.
Maintain accurate and up-to-date documentation of all collection activities, customer communications, and credit decisions.
Contribute to continuous improvement of credit and collections processes, suggesting enhancements based on experience and best practices.