Credit & Collections Specialist

Careers at Crestron•Rockleigh, NJ

15h•Onsite

About The Position

At Crestron Electronics, Inc we build the technology that integrates technology. We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally. Our products’ are integrated into new high-tech commercial buildings’ to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, LinkedIn and many others. We are the leaders in the most exciting industry in the world! Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security. The Credit & Collections Specialist is responsible for administering the organization’s credit and collections activities through customer-facing credit evaluation, risk assessment, and resolution of complex accounts receivable matters. The role partners closely with customers and internal stakeholders to determine appropriate credit terms, manage financial exposure, support order release decisions, and address collection and dispute issues that impact cash flow and customer relationships. This position also provides advisory support related to customer credit attributes and transaction structures that affect sales tax applicability, contributing to compliance and risk mitigation across the business.

Requirements

Bachelor’s Degree in Finance, Business Administration, or related discipline
3-5 years Experience in credit, collections, or accounts receivable management, with responsibility for evaluating customer credit risk, determining credit terms, and managing complex or escalated customer accounts
3-5 years direct customer‑facing experience negotiating credit terms, resolving disputes, and addressing delinquency or exposure issues with customers.
2-4 years experience advising internal stakeholders on credit-related matters that impact financial risk, order release decisions, or sales‑related compliance considerations.
SAP knowledge is required
Demonstrated ability to make sound credit decisions
Must have strong organizational, analytical, problem-solving, verbal and written communication skills
Proficiency with Microsoft Office products, particularly Excel and Outlook

Nice To Haves

Experience with Billtrust, Trustlt and Sidetrade a plus
Electronics/Manufacturing industry preferred

Responsibilities

Independently evaluates customer creditworthiness using financial data and credit reports and engages directly with customers to make delegated credit limit and terms decisions requiring discretion and judgment on financial risk.
Leads customer-facing collection efforts by developing and executing collection strategies for assigned accounts, independently resolving complex or escalated delinquency issues to mitigate financial exposure and support cash flow objectives.
Determines whether customer orders may be released, restricted, or placed on hold based on credit availability, accounts receivable status, and overall customer risk.
Analyzes credit and collections data to identify trends and emerging risks and provides summary findings, and recommendations to leadership regarding customer credit exposure and risk.
Advises internal stakeholders on customer credit attributes, transaction structures, and documentation that affect sales tax applicability, including the interpretation and support of resale and exemption certificates to promote accurate tax treatment and mitigate compliance and financial risk.