Credit Collections Specialist

WESTERN STATES ENVELOPE COMPANY • Butler, WI

1d • $25 - $30 • Onsite

About The Position

We are seeking a motivated, detail-oriented Credit and Collections Specialist to join our finance team. In this pivotal role, you will balance analytical rigor with a customer-centric approach to assess the creditworthiness of new and existing accounts. You will be responsible for evaluating financial data, collecting outstanding balances, and maintaining accurate credit files. Working both independently and in close collaboration with the accounting team and the Corporate Controller, you will help safeguard our company’s financial health while supporting our commitment to excellent customer service. Our most successful employees are self-starters who thrive in fast-paced environments.

Requirements

• Analytical Expertise: Proven experience in AR, AP, or Credit Analysis with a knack for identifying trends and investigating discrepancies.
• Strong Communication: The ability to remain professional and empathetic when navigating difficult financial conversations or high-pressure situations.
• Efficiency & Autonomy: A disciplined multitasker who can manage a diverse workload with minimal supervision.
• Technical Proficiency: Advanced skills in Microsoft Office Suite and experience navigating ERP systems, accounting software, and customer portals.
• Sound Judgment: The ability to make firm, logical decisions regarding credit risks and collections strategies.
• Experience: Previous experience in Credit, Collections, or a related financial field is required.
• Knowledge: Working knowledge of basic credit extension practices and credit laws.
• Exceptional Communication Skills: Excellent verbal and written communication skills, with the ability to build rapport and establish trust with customers.
• Problem-Solving Expertise: Strong problem-solving and decision-making abilities, with a focus on delivering effective and timely solutions.
• Customer-Centric Mindset: A genuine passion for providing outstanding customer service and exceeding customer expectations.
• Proactive and Organized: Ability to manage multiple priorities, anticipate customer needs, and work independently in a fast-paced environment.
• Positive Attitude: An enthusiastic, motivated, and positive approach to work, contributing to a collaborative team environment.

Nice To Haves

• Certification: Certified Credit Professional (CCP) designation or equivalent professional experience is preferred, but NOT required.
• Experienced order taker in a call center environment.

Responsibilities

• Collections Management: Proactively manage accounts receivable by collecting outstanding balances and resolving payment discrepancies. Follow WSE credit policies and escalate collection efforts as warranted (holding orders, rescinding terms, placing for collection, etc.)
• Portfolio Maintenance: Maintain accurate, up-to-date customer credit files, notes, and financial records.
• Credit Evaluation: Conduct thorough credit risk assessments for new and existing customers to determine appropriate credit limits.
• Customer Communication: manage credit email boxes to reply to customer inquiries.
• Credit Application: Process credit applications and check references to determine credit terms and credit limits.
• Sales support & communication: Work with Sales Management & Sales Representatives to communicate credit worthiness, resolve payment disputes, and obtain in the field information on accounts.
• Payment Processing: Process Credit Card & ACH payments.
• Quality / Credit processing: Work with the Western States quality control platform to process credits and price adjustments.
• Credit Notices: Review and mail past-due letters and email statements.
• Financial Analysis: Interpret credit reports and data to make sound, informed decisions on extending credit.
• Other duties as assigned: Work alongside the Corporate Controller & Accounting team to assist in departmental functions & streamline departmental processes.

Benefits

• Work-Life Balance: Enjoy a healthy work-life balance with 9 paid holidays and a supportive company culture.
• Competitive Compensation and Benefits: Receive competitive pay, regular raises, a comprehensive benefits package, and a 401k with company match.
• Career Growth and Stability: Join a stable, family-owned company with a rich history and a commitment to employee development.
• Impactful Work: Make a tangible difference by building strong relationships and driving customer success.
• Stability: family-owned and operated since 1908!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees