Specialist, Credit & Collections

Broward College

2d • $36,800 - $43,240 • Onsite

About The Position

Under limited supervision, the purpose of this job is to perform accounting functions as assigned in the area of Credit and Collections. Functions may include data entry for billing or payment of invoices, reimbursements, computations, processing and verification of accounting entries, reviewing and preparing financial reports, research and resolve credit and collections issues with regards to customers and outside agencies; perform other duties as assigned. This position allows eligible veterans and their spouses to claim Veterans’ Preference pursuant to Florida Statute 295. Certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in the employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Applicants claiming preference are responsible for providing required documentation at the time of submitting application. For information on obtaining a DD 214 visit http://www.archives.gov/veterans/military-service-records/ or call 1-866-272-6272.

Requirements

• Associate’s degree required.
• Three or more years of functional experience in related field of work.
• An equivalent combination of experience and education may be considered.
• Research skills; identifying problems; solving problems; extracting important information.
• Organizational skills; handling details; time management.
• Knowledge of general accounting procedures
• Position abilities include working directly with the student population in a positive manner to address outstanding debt issues.
• The incumbent also works directly with the college student financial services staff and the outside collections contractors to facilitate resolution of student account issues.
• Strong knowledge, understanding and skills in area of responsibility; including an understanding of concepts and principles of related areas and functions.
• Ability to manage own work to job and performance standards.
• Ability to participate as an active team member
• Requires intermediate to advanced knowledge of computer systems, i.e. Microsoft Office Products as well as specialized computer systems
• Ability to interact and effectively communicate with employee and student populations

Nice To Haves

• Ability to lead a group of employees

Responsibilities

• Communicates with students to achieve student debt resolution.
• Directs student telephone contact to discuss their debt status.
• Emphasizes the importance of debt repayment to the student.
• Negotiates repayment plan with the student.
• Advises the student of the possibility of collections action.
• Effectively communicate student, contractor, and internal department problems to the immediate supervisor.
• Researches and responds to student debt disputes.
• Researches student debt in the college financial system.
• Advises collection agency of research results in writing.
• Attaches research results document to internet based Unisearch.
• Inserts appropriate comment on the college financial system.
• Processes unopened collections correspondence returned to the college.
• Verifies current address in the college financial system or NetSearch.
• Enters system comments and resend correspondence if necessary.
• Processes student returned checks.
• Bills student immediately and schedules grace period to pay outstanding balance.
• If outstanding balance remains unpaid, processes bills through either the internal billing service or external collection agency, blocking future check acceptance in the college financial system.
• Updates student account status in the college financial system.
• Generates report of those accounts entering collections.
• Places accounts in collection over the internet.
• Processes outgoing student billing documents.
• Collates the documents and envelopes through the folder/sealer.
• Delivers the sealed documents to the mail room.
• Processes requests for emergency short term loans.
• Receives the promissory note from student financial services.
• Processes disbursement request in the college financial system.
• Creates processes, and images a receivable contract for the short term loan.
• Performs related duties as assigned.

Benefits

• Affordable High Quality Healthcare Insurance (Medical, Dental & Vision)
• Retirement Options – Florida Retirement System (FRS) Pension Plan or the FRS Investment Plan
• Wellness Program
• Vacation/Paid Time Off
• Winter and Spring Break Off
• Paid Parental Leave
• Tuition Assistance and Tuition Reimbursement are available to employees and family members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree