Credit & Collections Manager

American University•Washington, DC

3d•$73,000 - $78,000•Hybrid

About The Position

The Credit and Collections Manager leads the University’s student receivables and collections operations, overseeing delinquent account resolution, payment strategy development, compliance enforcement, and coordination with external agencies. This position plays a critical role in safeguarding institutional revenue, maintaining regulatory compliance, and promoting consistent, equitable financial practices across student populations. The role operates with a high level of autonomy and professional judgment and contributes to operational continuity, risk mitigation, and effective stewardship of university financial resources.

Requirements

Bachelor's degree.
3 - 5 years of relevant experience.

Responsibilities

Oversee the identification, monitoring, and resolution of delinquent student accounts by analyzing aging reports, reconciliation data, and system-generated alerts to determine appropriate collection strategies.
Direct outbound communication initiatives to facilitate balance resolution while ensuring compliance with institutional policies and applicable regulatory standards.
Design, implement, and administer customized payment arrangements and repayment programs for students with outstanding balances.
Ensure accurate documentation, system configuration, ongoing monitoring of payment compliance, and enforcement of plan terms to preserve account integrity and protect institutional revenue.
Ensure adherence to federal, state, and institutional financial regulations, including Truth in Lending requirements, internal audit standards, and university financial policies.
Maintain audit-ready documentation and enforce consistent application of collection procedures, escalation protocols, and account resolution standards to mitigate financial and regulatory risk.
Prepare, interpret, and present routine and ad hoc financial reports on student receivables, delinquency trends, recovery outcomes, and write-off activity.
Provide data-driven insights and recommendations to senior leadership to support strategic planning, forecasting, and financial decision-making.
Provide functional guidance and coaching to staff within the Office of Student Accounts (OSA) and AU Central (AUC) on delinquency resolution strategies and account management practices.
Deliver training on policies, systems, customer service standards, and compliance expectations to promote consistent and effective application of credit and collections procedures.
Serve as the primary escalation point and subject matter expert for complex, sensitive, or high-risk collection matters, offering recommendations and resolution strategies without direct supervisory authority.