Credit & Collections Manager

. Crane Worldwide Logistics . • Houston, TX

3d • Onsite

About The Position

Lead credit and collections activities to improve cash flow and reduce past due balances. Manage customer credit risk through credit reviews, credit limit recommendations, and account monitoring. Oversee collection efforts and resolution of high-risk, delinquent, and escalated accounts. Partner with Sales, Operations, Finance, and customers to resolve disputes and payment issues. Analyze AR aging, collection performance, and risk trends to drive improvement initiatives. Develop, coach, and support the credit and collections team to achieve performance goals. Ensure compliance with company policies, legal requirements, and collection procedures.

Requirements

• 5+ years of progressive experience in credit, collections, accounts receivable, or finance.
• 2+ years of leadership or management experience overseeing credit and collections personnel.
• Experience managing customer credit risk, collection strategies, dispute resolution, and resolving delinquent accounts.
• Strong understanding of accounts receivable, credit analysis, financial modeling, aging management, cash flow, and bad debt controls.
• Strong leadership and team development skills.
• Excellent communication and stakeholder management abilities.
• Strong analytical and problem-solving skills.
• Strong Microsoft Excel and reporting proficiency.
• Ability to manage risk, escalations, and competing priorities.
• Talking, hearing and using hands to operate computer equipment.
• Vision abilities required by this job include close vision and the ability to adjust focus.
• Job may require extended sitting or standing, use of standard office equipment.
• Job will require punctual attendance and regular presence on-site at the assigned work location.

Nice To Haves

• Continuous improvement skills preferred.
• Familiarity with D&B, Credit Risk Monitor, GetPaid, Coupa, and Sage 300 ERP system.

Responsibilities

• Lead credit and collections activities to improve cash flow and reduce past due balances.
• Manage customer credit risk through credit reviews, credit limit recommendations, and account monitoring.
• Oversee collection efforts and resolution of high-risk, delinquent, and escalated accounts.
• Partner with Sales, Operations, Finance, and customers to resolve disputes and payment issues.
• Analyze AR aging, collection performance, and risk trends to drive improvement initiatives.
• Develop, coach, and support the credit and collections team to achieve performance goals.
• Ensure compliance with company policies, legal requirements, and collection procedures.

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Manager