Credit & Collection Analyst
About The Position
Flow Control Group (FCG) is a leading provider of fluid handling, process, and industrial automation solutions across North America. We are a 100% employee-owned organization made up of over 2,000 team members and 95+ entrepreneurial brands—each empowered to think big, move fast, and bring innovative ideas to life. Our ownership mindset fuels a culture of pride, accountability, and exceptional customer service. At FCG, we believe in the power of partnership and entrepreneurship. We work collaboratively across our brands to drive growth, unlock new opportunities, and deliver real impact for our customers. This unique model allows us to combine local expertise with national strength, creating a dynamic environment where creativity meets practicality.
Requirements
- 3–5 years of B2B collections or accounts receivable experience.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Excel and Microsoft Office applications.
- Ability to manage multiple priorities in a fast-paced environment.
Nice To Haves
- Experience with Prophet 21 (P21) or similar ERP systems preferred.
Responsibilities
- Manage an assigned portfolio of customer accounts and perform collection activities to reduce delinquency.
- Proactively contact customers via phone and email to secure payment and resolve outstanding balances.
- Investigate past due invoices, payment delays, disputes, deductions, and short payments.
- Maintain accurate documentation of customer interactions and collection activities within Prophet 21 (P21).
- Follow established escalation procedures for delinquent accounts, payment defaults, and disputed invoices.
- Review customer payment history and assist with credit risk assessments and credit hold decisions.
- Collaborate with Sales, Customer Service, Billing, Cash Application, and Portal Billing teams to resolve issues impacting payment.
- Support departmental initiatives focused on reducing DSO and improving aging performance.
- Build and maintain professional customer relationships while delivering exceptional service.
- Participate in portfolio reviews, reporting, and process improvement initiatives.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- competitive 401(k) matching program
- career growth opportunities
- employee referral program
- paid time off
- holidays
- parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
