Credit Card Specialist

Avnet•Richfield, OH

22h•Hybrid

About The Position

The Credit Card Specialist ensures the proper authorization of credit card for orders, accurate billing of all credit card orders. Provides strong customer service to Credit Card customers, Sales, Sales support and Credit.

Requirements

Time management to effectively perform multiple tasks
Timely review of reports and charge-backs to minimize uncollectable invoices.
Work with Credit Card vendors to assure accurate data transmission.
Review customer accounts to assure proper application of credits and debits.
Participate in process improvement initiatives.
Typically requires a minimum of five years of related experience.
High School Diploma or equivalent
PC Skills, including working knowledge of Excel and AS400 systems
Two years customer service experience required.

Nice To Haves

One to three years credit/collection experience preferred.

Responsibilities

Review and releases Credit Card Orders
Manages and gains credit card authorization for backorders.
Manages soft collection effort by customer contact.
Initiates full collection by providing pertinent information to Credit department.
Researches and refutes all customer retrievals and charge-backs
Customer service for credit card customers via incoming calls.
Works with Credit Department and Sales to resolve customer issues promptly and professionally.
Contacts the customers for resolution of credit card errors.