Credit Card Associate

Bertelsmann-Jobs • Westminster, CO

2h • $38,000 - $40,000 • Remote

About The Position

We are seeking a detail-oriented Credit Card Associate to join our team. In this role, you'll manage prepay customer accounts by processing manual credit card payments, maintaining accurate account records, resolving billing issues, and collaborating with both customers and internal teams to ensure timely account resolution.

Requirements

• High school diploma or equivalent required.
• Previous experience with PCI Compliance, accounting, account receivable, customer service, or other related fields
• Have the availability to work Monday through Friday from 8:30AM to 5:00PM EST
• A strong communicator with excellent verbal and written communication skills.
• Customer-focused with the ability to build positive, professional relationships.
• Highly organized and able to manage multiple priorities in a fast-paced environment.
• Comfortable making sound decisions and providing thoughtful recommendations.
• Proficient in Microsoft Excel (intermediate level) and Outlook; SAP experience is a plus.
• Skilled at tracking follow-ups, managing outstanding items, and meeting deadlines.
• Detail-oriented with strong analytical and problem-solving abilities.

Nice To Haves

• SAP experience is a plus.

Responsibilities

• Review and process credit-held orders throughout the day.
• Process manual credit card payments while ensuring PCI compliance.
• Respond promptly and professionally to customer inquiries via phone and email.
• Investigate claims and process debit, credit, or denial adjustments as appropriate.
• Research and resolve internal and external customer account inquiries.
• Build and maintain positive customer relationships across assigned territories.
• Analyze account activity and maintain accurate customer account records.
• Perform account maintenance, including documentation for write-offs when necessary.
• Performs daily credit card reporting while utilizing multiple systems.
• Work with customers to resolve outstanding balances and account discrepancies.
• Recommend appropriate collection strategies, including payment plans, shipment holds, or other account actions.
• Escalate complex issues or potential risks to management when appropriate.
• Stay current on technology, tools, and best practices that improve efficiency and customer service.
• Assist with special projects and other responsibilities as business needs evolve.

Benefits

• Remote position with potential hybrid work opportunities.
• Collaborative and supportive team environment.
• Opportunities to develop your financial, analytical, and customer service skills.
• Exposure to a variety of clients and business challenges.
• Ongoing learning and professional growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED