WFH Credit Card Activation Specialist | $15.50/hr | 2nd Shift (WI, GA, TX, FL)

MarketSource•, TX

22d•Remote

About The Position

MarketSource is a sales acceleration company that provides managed sales and customer experience solutions to businesses. The Credit Card Activation Specialist connects with existing and potential customers and processes incoming and outgoing sales-focused calls for assigned clients and programs. The role emphasizes converting calls to sales while following company and department policies, quality standards, and applicable federal laws and regulations. Call handling includes presenting offers, addressing objections, moving through scripted sales elements, asking for the sale, collecting and verifying customer information, answering questions, resolving issues, and providing customer service. Depending on program requirements, agents may deliver scripted presentations verbatim or tailor them using product summary information. Specialists maintain product knowledge, call quality and productivity goals, accurate documentation, and customer confidentiality. They also identify and research routine quality issues, maintain professional relationships, and escalate situations beyond their control to a supervisor. The position is listed for hiring in Florida, Georgia, Texas, and Wisconsin. The posting specifies a second shift and a wage of $15.50 per hour. The work-from-home listing requires an enclosed workspace with a door and the ability to connect equipment to an internet router.

Requirements

Minimum high school education or GED.
At least one year of customer service experience in retail, hospitality, coordinator, assistant, or receptionist work.
At least six months of call center experience.
Ability to work flexible schedules, which may include weekends.
Ability to read scripted content verbatim and communicate professionally.
Professionally written resume.
Ability to work in an enclosed workspace behind a door, with the ability to plug equipment into an internet router.
Passing program-specific assessments is required.
Bilingual ability in English, Spanish, French, or another language may be required depending on the program.
Additional education and/or experience requirements may apply depending on the specific program.

Responsibilities

Connect with existing and potential customers and work to convert sales-focused calls into sales while following corporate and department policies and procedures.
Process incoming and outgoing sales-focused calls for assigned clients and programs in accordance with policies, procedures, quality standards, and applicable federal laws and regulations.
Present offers, address caller objections, transition between script elements, ask for sales, obtain and verify customer information, answer questions, resolve issues, and provide customer service.
Deliver scripted sales presentations verbatim or paraphrase and customize presentations based on product summary information, as program requirements dictate.
Meet established quality and completed-calls-per-hour goals while supporting program objectives.
Maintain excellent knowledge of product offers, pricing, and upsells, as well as assigned client products, services, policies, and call procedures.
Use exceptional customer service skills to optimize each customer contact.
Process calls in strict adherence to established policies, procedures, quality standards, and applicable federal laws and regulations.
Identify and research routine program quality issues in a timely manner.
Maintain accurate and timely documentation using established systems.
Protect the confidentiality of customer-provided information and data accessed in assigned systems.
Establish and maintain professional relationships with internal and external customers, team members, and department contacts.
Escalate to a supervisor situations outside the employee’s control that could adversely affect service.