Credit Associate

ASSA ABLOY•Monroe, NC

About The Position

The Credit Associate assists with the overall credit Shared Service function by providing administrative support to the credit and collection team. The role develops underwriting, collection, and customer service knowledge in preparation for additional responsibilities assigned by the Director of Credit & Collections. The Credit Shared Services team focuses on continuous process improvement and department efficiency. This role reports to the Director Credit Collections, NA.

Requirements

Respond and execute tasks promptly while adhering to SLAs.
Demonstrate cross-functional capability.
Maintain minimal errors in time-sensitive workflows.
Develop an understanding of underwriting, analysis, collection practices, job securitization, and industry-specific activity.
Communicate excellently and promptly to maximize customer experience.
Demonstrate analytical financial skills.
Have excellent oral and written communication skills.
Have organizational and interpersonal skills.
Handle stress successfully, manage time, and multitask.
Work independently on assigned tasks.
Have computer software skills, including Windows, Office, and Excel.
Understand KPIs and performance metrics.
Work as part of a team.

Responsibilities

Cross-train and provide assistance with all functions of the Shared Service Department.
Work with the Shared Service Manager on process efficiencies.
Adhere to documented service-level agreements (SLAs).
Prepare ad hoc reports as requested by credit and finance leadership.
Communicate regularly with all levels of District Credit Teams.
Perform and assist with underwriting analysis and investigations on existing and potential customers.
Make recommendations on extending credit for unsecured and secured risks when requested.
Make collection calls for accounts at assigned levels.
Process lien waivers, various methods of payment, and account adjustments.
Respond to internal and external requests for credit assistance from various sources.
Reconcile short payments and unapplied cash on branch accounts.
Assist with reviewing lien and bond filing dates to ensure collectability of the accounts receivable portfolio.
Follow up on disputes in a timely manner and work with Districts and salespeople to resolve them.
Assist with placing accounts with collection agencies.
Participate in training and education opportunities for next-level roles and responsibilities.