Credit Associate

ASSA ABLOY•Monroe, NC

About The Position

The Credit Associate supports the overall credit Shared Service function by providing administrative assistance to the credit and collection team. The role builds knowledge of underwriting, collections, and customer service in preparation for additional responsibilities assigned by the Director of Credit & Collections. The Credit Shared Services team focuses on continuous process improvement and department efficiency. The position reports to the Director Credit Collections, NA.

Requirements

Provide timely responses and execute work in accordance with SLAs.
Work cross-functionally and maintain minimal errors in time-sensitive workflows.
Develop understanding of underwriting, analysis, collection practices, job securitization, and industry-specific activity.
Communicate excellently and promptly to maximize customer experience.
Demonstrate analytical financial skills.
Demonstrate strong oral and written communication skills.
Demonstrate organizational and interpersonal skills.
Handle stress successfully, manage time, and multitask.
Work independently on assigned tasks.
Have computer software skills, including Windows, Office, and Excel.
Understand KPIs and performance metrics.
Work as part of a team.

Responsibilities

Crosstrain and provide assistance with all functions of the Shared Service Department.
Work with the Shared Service Manager on process efficiencies.
Adhere to documented service-level agreements (SLAs).
Prepare ad hoc reports as requested by credit and finance leadership.
Communicate regularly with all levels of District Credit Teams.
Perform and assist with underwriting analysis and investigations on existing and potential customers.
Make recommendations on extending credit for unsecured and secured risk when requested.
Make collection calls for accounts at assigned levels.
Process lien waivers, various methods of payment, and account adjustments.
Respond to internal and external requests for credit assistance from various sources.
Reconcile short pays and unapplied cash on branch accounts.
Assist with reviewing lien and bond filing dates to ensure collectability of the accounts receivable portfolio.
Follow up on disputes promptly and work with Districts and salespeople to resolve them.
Assist with placing accounts with collection agencies.
Participate in training and education opportunities for next-level roles and responsibilities.