Curacao Huntington Park - Credit Associate
About The Position
The Credit Associate guides customers through the credit application process, explains credit and Curacao services and benefits, and helps customers address issues with their credit accounts. As a frequent first point of contact in the store, the role contributes to a positive experience for both new and existing customers. The position supports applications submitted through credit kiosks, tablets, or paper forms; helps customers understand Curacao credit products and account options; and maintains the Credit Lounge and its systems. The role also follows internal credit policies and procedures to support compliance with consumer credit laws and protect sensitive customer information.
Requirements
- High school diploma or GED.
- Fluency in English.
- Proficiency in Spanish.
- Friendly, outgoing personality.
- Good listening skills.
- Patience.
- Comfort with basic arithmetic.
- Proficient typing skills and ability to handle office equipment.
Responsibilities
- Greet customers and guide them through credit applications submitted through kiosks, tablets, or paper forms, troubleshooting as needed.
- Help customers identify and address account problems while keeping them informed throughout the process.
- Educate customers about credit, Curacao account types, and choices that may affect their credit scores; help customers identify accounts suited to their needs.
- Maintain knowledge of Curacao credit products and services, including accounts, insurance, and paperless enrollment, and explain their features and benefits.
- Keep the Credit Lounge clean and its furniture and installations in good working order; report major issues to the Credit Assistant Store Manager.
- Monitor credit application and account management systems and report issues through appropriate channels.
- Follow internal credit policies and procedures to support compliance with state and federal consumer credit laws and protect sensitive customer information.
- Greet customers warmly and provide friendly, engaging service.
- Take ownership of customer issues in collaboration with the manager.
- Assist with other tasks requested by the manager as part of basic store operations.
- Continually improve department knowledge and take pride in work.
- Complete tasks with integrity and transparency.
- Support teammates across the store and company.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
