Curacao South Gate - Credit Associate
About The Position
The Credit Associate guides customers through the credit application process, explains credit and Curacao’s services and benefits, and helps customers navigate and resolve credit-account issues. As a frequent first point of contact in the store, the role helps create a positive experience for both new and existing customers. The position supports applications completed at a credit kiosk, tablet, or on paper; assists customers with account concerns; and explains Curacao credit products and services so customers can identify options that fit their needs. The Credit Associate also maintains the Credit Lounge, monitors application and account-management systems, follows credit policies and procedures, and protects sensitive customer information. The role works with a manager and store teammates and may assist with other basic store operations.
Requirements
- High school diploma or GED.
- Fluency in English.
- Proficiency in Spanish.
- Friendly, outgoing personality.
- Good listening skills.
- Patience.
- Comfort with basic arithmetic.
- Proficient typing skills and ability to handle office equipment.
Responsibilities
- Greet customers and guide them through credit applications using the kiosk, tablet, or paper application, troubleshooting as needed.
- Help customers identify and address account problems while keeping them informed throughout the process.
- Explain how credit works, how Curacao account types function, and how customer choices can affect credit scores; help customers determine which accounts suit their needs.
- Maintain knowledge of Curacao credit products and services, including accounts, insurance, and paperless enrollment, and explain their features and benefits.
- Keep the Credit Lounge clean and its furniture and installations in good working order; report major issues to the Credit Assistant Store Manager.
- Monitor credit application and account-management systems and report problems through appropriate channels.
- Follow internal credit policies and procedures, comply with applicable state and federal consumer-credit laws, and protect sensitive customer information.
- Greet customers warmly and provide engaging, friendly service, taking ownership of customer issues in collaboration with a manager.
- Assist with other tasks requested by a manager as part of basic store operations.
- Continuously improve knowledge of department trends, take pride in work, and complete assigned tasks with integrity and transparency.
- Help teammates across the store and company.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
