Credit And Collections Specialist
About The Position
Our client NewRez, one of the largest mortgage servicers in the US is seeking a customer-driven professional to add to their mortgage service team. This is a hands-on customer service representative that will be assisting homeowners with past-due mortgages (>60 days past due). This is a full-time, on-site position in Tempe, AZ. Inbound call center role (7 calls per hour), some outbound calls during wait-times. Soft collections /early delinquency (<60 days past due). Assisting homeowners with questions and walking them through options to bring their mortgage back to current. No aggressive collections — accounts over 60 days are routed to a separate team. No prior experience required; NewRez provides extensive training and hires long-term.
Requirements
- No prior experience required
- Customer-driven professional
Responsibilities
- Assisting homeowners with past-due mortgages (>60 days past due)
- Handling inbound calls (7 calls per hour)
- Making outbound calls during wait-times
- Performing soft collections /early delinquency (<60 days past due)
- Assisting homeowners with questions
- Walking homeowners through options to bring their mortgage back to current
Benefits
- Medical
- dental
- vision
- Critical Illness
- Accident
- Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
