Credit And Collections Specialist

Aston Carter•Minneapolis, MN

1d•$24 - $29•Onsite

About The Position

The Credit and Collections Specialist manages customer receivables, supports credit management activities, and delivers high-quality customer service while ensuring timely collection of outstanding balances. This role works closely with customers, sales teams, and credit managers to resolve account issues, release credit holds, and support credit risk management across a defined territory.

Requirements

Utilize the ERP system and Excel to extract, review, and organize account and receivables data for reporting and analysis.
Apply knowledge of credit laws, regulations, and credit risk management tools when handling customer accounts and collection activities.

Responsibilities

Collect customer receivables across the organization and ensure timely payment of outstanding balances.
Assist customers with account inquiries and troubleshoot account balance issues in a professional and efficient manner.
Support the credit management team by providing consistent coverage for credit-related matters during company business hours.
Assist in reviewing and releasing credit holds in alignment with established credit policies and risk guidelines.
Develop and maintain strong relationships with customers while balancing effective collections with excellent customer service.
Partner proactively with sales associates to coordinate collection efforts and resolve customer account issues.
Collaborate across the organization to communicate account status, credit concerns, and collection activities.
Provide documentation and support for state and local sales tax audits, ensuring accuracy and timely responses.
Set up new customer accounts accurately in the system and ensure proper credit and account configurations.
Work in tandem with another Credit and Collections Specialist, sharing responsibilities and, after training, managing an assigned collections territory to avoid overlap.
Utilize the ERP system and Excel to extract, review, and organize account and receivables data for reporting and analysis.
Apply knowledge of credit laws, regulations, and credit risk management tools when handling customer accounts and collection activities.