Credit And Collections Specialist

Sonny's Enterprises•Tamarac, FL

4d•Onsite

About The Position

A Credit and Collections Specialist provides administrative and collection support for Director of Credit and assigned account portfolio. Partnering with sales and administrative teams to promote sales, while meeting cash flow targets and mitigating delinquent receivables and bad-debt loss. Professionally address customer requests, build lasting customer relationships, and thrive in a fast-paced team environment.

Requirements

3+ years’ experience in credit and collections, basic accounting and finance knowledge
High School diploma or GED required
Track record of over-achieving quota
Excellent verbal and written communication skills across all organizational levels
Strong attention to detail, demonstrated integrity and professionalism
Ability to multi-task, prioritize, and manage time effectively
Must be able to commute to nearest physical office location

Nice To Haves

Previous experience in Car Wash Business, Manufacturing and Distribution is a plus
Microsoft Office and SAP experience a plus

Responsibilities

Contact customers for payment; demonstrate a high-level of judgement in collecting - balance the need to collect and secure with sales goals and relationships
Negotiate and secure arrangements for payment with delinquent accounts within limits of authority
Extend credit to customers within designated limit of authority and approve credit inquiries
Keep up to date customer collection notes in system of record (SAP and Excel)
Provide support to customers (both internal and external) to effectively resolve collection issues, such as discrepancies, reconcile disputes, short payments, and payment inquiries
Escalate issues at appropriate times, know when to “raise the flag”.
Process payments including check, ACH and credit card transactions. Assists customers with online payments
Utilize excellent judgment in making decisions
Quickly respond to customer requests
Other Duties as assigned