Credit & Collections Specialist

Sierra Forest Products•Tustin, CA

9h•$75,000 - $85,000•Onsite

About The Position

The Credit & Collections Specialist will be responsible for credit & collections operations within their assigned region. The position is responsible for daily collection calls, order releasing and review of customer credit limits for an assigned portfolio of client accounts. This includes (but is not limited to) monitoring, identifying, and addressing issues of assigned accounts and ensuring compliance with credit policies and procedures.

Requirements

University Degree or College Diploma in related field
3-5 years’ experience with trade credit in business-to-business environment
Solid knowledge of credit, collections and accounts receivable processes and procedures
Familiar with Credit Bureau reports
Familiar with Uniformed Commercial Code, Construction Lien Act, Waiver and Lien processes
Demonstrated conflict resolution skills; sound judgment and decision-making skills
Solid problem-solving capabilities to ensure issues, complaints, and inquiries are handled tactfully, effectively and promptly
Strong attention to detail, goal oriented
Ability to partner with customers to achieve win/win solutions
Excellent communication (oral & written), and organization skills
Ability to maintain a high level of accuracy
Proficiency with Microsoft Office Software applications (Excel, Word, etc).
Proven organizational/negotiation/communication skills
Self-motivated and results oriented individual
A team player with good listening and customer service skills

Responsibilities

Daily business to business collection calls to encourage customers to pay within their assigned terms
Monitor assigned accounts receivable to identify trends and issues. Report weekly to management and provide status update on accounts
Work closely with the Customer Service, Sales and Operations to ensure client service satisfaction
Disciplined approach to diarize collection activities and call logs
Negotiating payment while maintaining client goodwill; facilitating dispute resolution
Recommend appropriate course of action for dealing with delinquent accounts; escalate internally or with the customer to determine the root cause and correct
Manage daily credit hold queue within the credit policy guidelines
Daily cash application of payments performed timely and accurately and overpayments/short-payments or any discrepancies are investigated and resolved promptly
Complete credit reviews on both new and existing accounts, utilizing credit reports, bank reports and trade references
Identify and recommend areas of improvements within standard operating procedures and departmental policies
Perform other related duties as assigned by management