Credit and Collections Analyst

New Pig Corporation•Tipton, PA

4d•Onsite

About The Position

New Pig is seeking a detail-oriented and customer-focused Credit and Collections Analyst to support the company’s accounts receivable, credit evaluation, and collections activities. The Analyst is responsible for evaluating customer creditworthiness, managing delinquent accounts, resolving invoice and payment discrepancies, supporting credit hold decisions, and partnering with internal teams to maintain strong cash flow while delivering excellent customer service. This position reports to the Accounting Manager and collaborates closely with Accounting, Customer Service, Sales and other business partners.

Requirements

Degree in Accounting, Finance, Business or a related field
Prior experience in credit, collections, accounts receivable, customer accounting, or related financial operations preferred
Strong understanding of accounts receivable processes, customer payment behavior, credit terms, and collection practices
Excellent attention to detail, organizational skills, and ability to manage multiple priorities in fast-paced environment
Strong written and verbal communication skills, including ability to explain account issues clearly to customers and internal partners
Ability to research issues, identify root causes, make sound recommendations, and follow through to resolution
Proficiency with Microsoft Office applications, especially Excel, Word, and Outlook; experience with ERP, credit reporting, or collections systems a plus
Professional, adaptable, dependable, and committed to providing superior internal and external customer service

Responsibilities

Monitor assigned customer accounts and proactively follow up on past-due invoices through phone calls email, dunning letters, and other collection activities
Evaluate new and existing customers for credit terms using internal systems, customer history, trade references, credit reports, and other available information
Recommend credit limits, payment terms, account holds, releases, and escalation actions based on customer risk and account status
Research and resolve accounts receivable discrepancies, short payments, deductions, unapplied cash, billing questions, and customer disputes
Maintain clear, accurate, and timely collection notes so teammates and management can understand account status and follow up as needed
Partner with Customer Service, Sales, Accounting, and other internal departments to answer customer questions and resolve issues quickly
Support collection dashboards, aging reviews, credit application workflows, and process improvement initiatives
Assist with month-end and periodic reporting related to receivables, delinquency trends, credit exposure, and collection activity
Provide backup support for related accounting functions, including accounts receivable and other finance operations
Perform other duties and special projects as assigned or directed