Sr. Credit & Collections Analyst
About The Position
Centric Software is seeking a Senior Credit & Collections Analyst to join our high-performing Finance & Accounting team. This role is critical to the management of global accounts receivable and credit risk in a fast-paced, growth-oriented environment. The ideal candidate is detail-oriented, well-organized, and proactive, with a strong sense of ownership and accountability. We are looking for a collaborative team player who thrives in a dynamic setting, adapts quickly to change, and contributes to continuous process improvement. Strong communication and problem-solving skills are essential, along with a data-driven mindset and the ability to prioritize effectively. The Senior Analyst will also participate in special projects that support department goals and cross-functional initiatives.
Requirements
- Strong understanding of collections processes, AR reconciliation, and credit risk assessment.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Excel (pivot tables, VLOOKUPs, basic formulas) and strong analytical capabilities.
- Proficient in Microsoft Word, Outlook, and Office 365 applications.
- Quick learner who can adapt to new systems and shift priorities.
- Ability to manage time effectively and work independently within a team-oriented environment.
Nice To Haves
- Experience with ERP systems such as NetSuite and CRM platforms such as Salesforce (SFDC).
- Prior experience supporting collections during mergers and acquisitions (M&A), including integration of AR balances and customer accounts.
- Experience mentoring or providing guidance to Collections Analysts, including assisting with training, answering process questions, and supporting day-to-day issue resolution.
- Experience working in multi-currency, multi-region collections environments, including familiarity with international payment behaviors and regional compliance nuances.
Responsibilities
- Ensure effective operation of collections activities, including managing and maintaining customer aging reports.
- Escalate collection concerns, disputes, or high-risk accounts to the Sr. Collections Manager.
- Research and resolve past-due invoices and customer discrepancies in a timely manner.
- Reconcile customer accounts, including invoices, credit memos, unapplied cash, and overpayments.
- Advise customers on payment arrangements and strategies for resolution.
- Respond promptly to internal and external inquiries related to invoices, disputes, and payment status.
- Maintain accurate and complete records of collection efforts and customer communications.
- Generate AR reporting and analytics and provide audit support related to Trade AR, including documentation, reconciliations, and variance analysis to support audits, internal reviews, and compliance requirements.
- Perform monthly account reconciliations and support the month-end close process related to Trade Accounts Receivable, including variance research and adjustments.
- Prepare journal entries related to Trade AR.
- Conduct credit evaluations using Dun & Bradstreet (D&B) and summarize findings with credit recommendations.
- Collaborate cross-functionally with Billing, Sales, Legal, and Customer Success teams to resolve account issues.
- Recommend and support continuous improvement of credit and collections processes.
- Provide backup coverage and collaborate with other analysts across the global collections team.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
