Credit and Collection Representative

Purolator•Town of Oyster Bay, NY

27d•Hybrid

About The Position

Working at Purolator International is more than a job. It's an opportunity to be part of a winning team and to contribute to the success of our growing company. Purolator International is a leading U.S. based supply chain logistics solutions provider specializing in the air and ground forwarding of express, freight and parcel shipments, customs brokerage, and fulfillment and delivery services to, from and within North America. We are a subsidiary of Purolator Inc., Canada’s largest leading integrated freight, package, and logistics solutions provider. Purolator International provides a “Best in Class” Total Rewards package to employees and their families. We also offer social responsibility initiatives covering a wide range of business aspects and employee relationships such as supporting local communities, educating, and empowering workers, promoting gender equality and minorities, reducing our footprint, etc. The Credit and Collections Representative will be responsible for contacting customers whose account balances are past their contractual payment terms to facilitate the collection of outstanding balances. This function requires use of an ERP system and knowledge of freight invoicing.

Requirements

5+ years of collections experience
Must have proficiency with MS Office applications.
Microsoft Excel skills are necessary.
Ability to engage in creative problem solving and effectively adaptability to changes in processes and methodologies.

Nice To Haves

Freight Forwarding & Freight Auditor website experience a plus.
Intermediate Excel skills (VLOOKUP, pivot tables, basic formulas).
Knowledge of SAP (AR modules), Salesforce, or third‑party procure‑to‑pay portals an asset.
Understanding of B2B collection practices and accounts receivable processes.
Strong communication, negotiation, and problem‑solving skills.
Ability to work with large data sets and multiple systems.

Responsibilities

Specifically target customers whose accounts receivable balances are over 60 days past due while also working to maintain customers’ AR balances within contractual terms.
Contact delinquent customers/freight auditors to diagnose reasons for non-payment.
Ensure customers/freight auditors are receiving invoices in correct format by working with IT and support branch personnel in helping resolve billing issues in a timely manner.
Answer and/or direct customer invoice inquiries.
Generate and send customer statements by downloading invoice information from AR systems and importing into an excel format so that data can be manipulated to customer needs.
Meet with Collections Supervisor on a weekly basis to discuss top delinquent accounts. Further discussions will be held on an account level to discuss what immediate actions are being taken to resolve delinquent issues of each account.
Carry out other duties as appropriate and as assigned by their manager.

Benefits

Medical & Prescription Drugs (80%+ premium paid by Employer)
Employer Funded Health Savings Account (H.S.A)
Dental and Vision plans
Employer funded Short/Long Term Disability & Life Insurance
Accident, Hospital & Critical Illness Plans
Retirement Plan Employer Contribution (50% Match up to 8% of Your Eligible Salary)
Annual Bonus Incentive Plan
Paid Time Off Including: 15 Vacation Days, 10 Sick Days, 4 Personal Days
Paid Holidays
100% Paid Extended Parental/Maternity Leave Program
100% subsidized pay Military/Reserves Leave Program
Tuition Assistance
Wellness Program
Identify Theft Protection Discount Program
Pet Insurance Discount Program