Credit Collection Specialist 1

Crown Equipment Corporation•New Bremen, OH

2d•Onsite

About The Position

This role involves maintaining regular communication with customers to ensure accounts are current and payments are forthcoming. The specialist will provide customer service, document collection procedures, and follow up on past due invoices. They will proactively confirm approval of larger invoices and enlist the help of management to accelerate collections. The position also includes monitoring credit status, coordinating with the Regional Credit Specialist, and researching customer risk using various sources. Reporting and reconciliation of account history are also key responsibilities, along with processing electronic payments and performing accounting adjustments.

Requirements

Less than 2 years related experience
Associate degree (Accounting)
Non-degree considered if 6+ years of related experience along with a high school diploma or GED
Per 8-hour shift. Sit 8 hours and stand 0 hours.
Typical office environment (low noise level, limited exposure hot/cold temperatures, dust, fumes, and vibrations).
Regular interaction with others and performs a degree of independent work.
Physical and mental demands are akin to the majority of office positions with prolonged periods of sitting and prolonged use of a computer/keyboard.
Infrequent lifting, walking and climbing stairs.
Occasional use of office equipment (copiers, printers, etc.).

Nice To Haves

Attention to detail and ability to work independently with appropriate guidance.
Analytical and objective decision-making skills.
Good communication skills and problem-solving capabilities.
Good computer skills.
Ability to multitask and work in fast-paced environment.

Responsibilities

Maintain regular communication with customers to assure that assigned accounts are kept in current status and payment is forthcoming.
Provide customer service and maintain appropriate documentation of collection procedures performed to reference for future communications.
Follow up in a timely manner on past due invoices.
Proactively confirm approval of all larger invoices with key customers.
Enlist the efforts of Branch Management, General Managers, and Directors to accelerate the collection process.
Monitor credit status on all assigned accounts.
Coordinate and work with Regional Credit Specialist on resolution.
Assist Collection Specialist Regional with research and resolve of past due accounts.
Research customers through Dunn & Bradstreet, Company history, and other internet sources to determine risk.
Follow up with customers on delinquent accounts to determine approval of orders.
Review portfolio using Accounts Receivable (AR) Metrics & Detail Reports.
Prepare and review portfolio and aging reports with Branch Management team and customers on monthly basis.
Review portfolio with Supervisor on monthly basis.
Research and reconcile account history as needed.
Process electronic payments as requested.
Perform accounting adjustments as needed.
Perform other duties as assigned.