Credit Collection Specialist Team Lead

Technogym S.p.A. • Jersey City, NJ

1d • $80,000 • Onsite

About The Position

We are looking for an experienced Credit Collection team lead to join our team. In this role you will oversee the credit and collections processes, ensure financial stability while maintaining debtor goodwill & strong customer relations. You will lead and manage a team of credit collectors in addition to overseeing day-to-day credit and collections operations, such as managing your own complex ledger, chasing payments, and maintaining up-to-date CRM Information. This position requires a deep understanding of credit analysis, cash flow management, and enterprise sales support. This position reports to the Head of Finance (US) and works on-site at our Jersey City headquarters.

Requirements

• Minimum 5 years’ experience in the role
• Bachelor’s Degree or equivalent work experience
• Organization, with strong attention to detail and strong analytical skills
• Exceptional communication skills with the ability to build and maintain trusted relationships
• Knowledge of CRM management.
• Knowledge and management of financial solutions
• Experience with credit management and credit collection techniques
• Financial and economic skills and expertise
• Long-term customer relationship management skills
• Knowledge of ERP systems and database functionalities
• Familiarity with PowerBI
• Expert-level Excel (PivotTables, multiple-axis charts, VLOOKUP/XLOOKUP)
• Ability to adhere to the in-office requirements

Nice To Haves

• Previous experience with Salesforce is a plus
• Prior experience with business models involving financial services such as leasing a plus, but not required
• SAP would be a plus

Responsibilities

• Lead and manage a team of credit collectors, serving as a key reference point by providing mentorship, coaching, and guidance to achieve performance targets and KPI's
• Oversee day-to-day credit and collections operations, ensuring timely recovery of receivables and maintaining consistent cash flow.
• Support the Finance Manager in assessing appropriate risk levels for payment terms, by balancing business opportunities with potential default risks.
• Manage weekly/monthly collection tracker, providing accurate updates and reporting to both team members and leadership.
• Collaborate internally with Sales, Customer Service, and Accounts Receivable teams to resolve disputes and reduce the invoice-to-cash cycle time.
• Negotiate payment plans with customers and escalate delinquent accounts as necessary to minimize write-offs and mitigate risk exposure.
• Build communication and close relationships with the sales force and lease/credit partners
• Maintain constantly up-to-date CRM information
• Work closely with counterparts at Headquarters to properly report on and analyze the evolution of overdue payments, as well as providing updates on actions in place to improve collections

Benefits

• Base salary $80,000+ commensurate with experience
• Comprehensive medical, dental, and vision insurance - effective first day of employment
• 401k with company match
• PTO - vacation, holidays, and sick time
• On-site gym

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree