Collection Specialist Team Lead

Sonova AG•Aurora, IL

19h•Hybrid

About The Position

The Collection Specialist Team Lead is responsible for managing a high-profile customer portfolio while leading and supporting the Accounts Receivable team. This role focuses on driving collections performance, resolving complex billing issues, and improving processes to ensure timely and accurate payment resolution. The position partners closely with internal teams and serves as a key escalation point for complex customer accounts while coaching and developing AR specialists.

Requirements

High school diploma required
5+ years of experience in accounts receivable, billing, credit, or collections
Prior leadership or team lead experience required
Strong analytical and problem-solving skills with the ability to manage complex accounts
Excellent communication skills with the ability to interact with customers and internal stakeholders at all levels
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Nice To Haves

Bachelor’s degree preferred
Experience with SAP and collections systems such as Get Paid preferred

Responsibilities

Manage a high-profile portfolio of complex and high-revenue customer accounts, ensuring timely collection and resolution of outstanding balances
Negotiate payment arrangements and develop creative solutions for past-due accounts
Serve as a subject matter expert and escalation point for complex collections and billing issues
Lead and support the AR Specialist team, including coaching, training, and onboarding new team members
Oversee daily operations including managing the phone queue and ensuring high-quality customer interactions
Partner cross-functionally to resolve billing discrepancies and improve processes related to collections and account management
Proactively audit customer accounts and make approval or hold decisions based on risk and payment behavior

Benefits

Medical, dental and vision coverage
Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
TeleHealth options
401k plan with company match
Company paid life/ad&d insurance
Additional supplemental life/ad&d coverage available
Company paid Short/Long-Term Disability coverage (STD/LTD)
STD LTD Buy-ups available
Accident/Hospital Indemnity coverage
Legal/ID Theft Assistance
PTO (or sick and vacation time), floating Diversity Day, & paid holidays
Paid parental bonding leave
Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
Robust Internal Career Growth opportunities
Tuition reimbursement
Hearing aid discount for employees and family
Internal social recognition platform