Collection Specialist

Hilbert College•Hamburg, NY

21h•$55,000 - $55,000

About The Position

In conjunction with the Director of Student Financial Services/Bursar, the Collection Specialist assists with the daily operations of the Bursar’s Office. Also ensures that prospective, as well as current students, receive full disclosure of all financial programs and are counseled in the various options of funding their education. Job Duties and Responsibilities Collaborate with Financial Aid, Student Records, Admissions, and Student Life in matters relating to student billing, financial aid, registration, and resident hall status. Counseling of current and prospective students in all matters pertaining to financial aid and the payment of tuition and fees, by appointment, walk-in, or telephone. Assist the Bursar with student account operations. In the absence of the Student Finance Technician, serve as backup to front-end duties including processing payments and reconciling cash receipts, assisting walk-ins, answering phones, and processing mail. With the Bursar, manage the overdue collection accounts internally in order to decrease receivables via monthly notification and follow up. Manage all coding aspects and report delinquent accounts to ECSI utilizing the Recovery Select program for pre-collections. Report internal delinquent accounts to collection agencies as needed; provide requested follow up information as necessary. Responsible for posting and reconciling NYS TAP Awards to student accounts via remittance advice. Track and complete ACCESS vouchers for invoicing as well as other third-party agencies. Provide educational services regarding federal loan exit interviews and default management. Monitor Federal Direct Loan Cohort Default Rate Reports to guide and assist delinquent borrowers with avoiding default. Other duties as assigned.

Requirements

Demonstrated knowledge of student financial aid and student accounts operations.
Excellent oral and written communication skills.
Proven leadership skills.
Mathematical aptitude.
Knowledge of Microsoft Office, PowerCampus, and/or PowerFaids.
Ability and willingness to learn and to work with a diverse population in a variety of settings with special emphasis on problem solving.
Strong analytical and problem-solving skills.
Knowledge of basic accounting principles.
Bachelor’s degree in a related field
2-3 years of progressively responsible experience in the student accounts/financial aid area

Responsibilities

Collaborate with Financial Aid, Student Records, Admissions, and Student Life in matters relating to student billing, financial aid, registration, and resident hall status.
Counseling of current and prospective students in all matters pertaining to financial aid and the payment of tuition and fees, by appointment, walk-in, or telephone.
Assist the Bursar with student account operations.
In the absence of the Student Finance Technician, serve as backup to front-end duties including processing payments and reconciling cash receipts, assisting walk-ins, answering phones, and processing mail.
With the Bursar, manage the overdue collection accounts internally in order to decrease receivables via monthly notification and follow up.
Manage all coding aspects and report delinquent accounts to ECSI utilizing the Recovery Select program for pre-collections.
Report internal delinquent accounts to collection agencies as needed; provide requested follow up information as necessary.
Responsible for posting and reconciling NYS TAP Awards to student accounts via remittance advice.
Track and complete ACCESS vouchers for invoicing as well as other third-party agencies.
Provide educational services regarding federal loan exit interviews and default management.
Monitor Federal Direct Loan Cohort Default Rate Reports to guide and assist delinquent borrowers with avoiding default.
Other duties as assigned.