Credit Analyst

Watsco, Inc.•Deerfield Beach, FL

9d•Hybrid

About The Position

The Credit Analyst evaluates customer creditworthiness, manages accounts receivable, minimizes bad debt exposure, and drives timely collection of outstanding balances. The role partners closely with Sales, Customer Service, Operations, and Finance to support profitable revenue growth while maintaining established credit risk standards. The position works in an office setting on a hybrid schedule, with at least two days per week at the office or branch. The stated schedule is 10 a.m. to 7 p.m. Eastern Time.

Requirements

Bachelor's degree in Finance, Accounting, Business Administration, or a related field preferred, or 2–5 years of experience in credit, collections, accounts receivable, or financial analysis.
Strong understanding of credit risk assessment and collection practices.
Proficiency in Microsoft Excel, including pivot tables, VLOOKUP/XLOOKUP, and reporting tools.
Experience with ERP systems and CMR software.
Excellent written and verbal communication skills.
Strong analytical, problem-solving, and negotiation abilities.

Nice To Haves

Experience in wholesale distribution, manufacturing, construction, or HVAC distribution.

Responsibilities

Analyze and approve customer credit applications within assigned authority limits.
Review financial statements, credit reports, trade references, and payment history to assess risk.
Establish, modify, or recommend customer credit limits and payment terms.
Monitor customer accounts for changes in financial condition and payment performance.
Manage a portfolio of customer accounts to support timely collection of outstanding receivables.
Contact customers about overdue invoices by phone, email, and written correspondence.
Negotiate payment arrangements while maintaining positive customer relationships.
Investigate and resolve billing, pricing, deduction, and payment disputes.
Monitor aging reports and prioritize collection efforts on high-risk accounts.
Coordinate account escalations, holds, and release decisions in accordance with company policy.
Maintain accurate account notes and collection activities in ERP or CRM systems.
Prepare reports on aging, collections performance, bad debt exposure, and credit risk.
Assist with monthly reserve analysis and write-off recommendations.
Support cash application teams in resolving unapplied or disputed payments.
Partner with Sales to balance customer growth opportunities with acceptable risk levels.
Work with Customer Service and Operations to resolve order, delivery, and invoice issues affecting collections.
Communicate credit decisions and account status updates to internal stakeholders.
Support process improvement initiatives focused on reducing DSO and improving cash flow.
Perform other duties as assigned.