Credit Administrator

Hajoca•Baton Rouge, LA

12d

About The Position

The Credit Administrator handles the credit and collections process for an assigned base of accounts, building relationships with internal and external customers and supporting customer needs. The role prepares credit approval packages, interprets credit reports, assists with credit analysis and approvals, and supports collateral matters. It maintains accurate credit and collection records and detailed electronic notes of customer interactions. The position reviews and approves credit lines and job accounts up to $10,000, analyzes customers who may need credit line increases, and communicates with Profit Center Managers about exposure related to increased customer activity. It may conduct collection calls, reconcile customer statements and billings, provide invoice documents, process credit-balance refunds, and troubleshoot payment application issues using technology platforms. The Credit Administrator also completes assigned safety and compliance training and other reasonably related duties.

Requirements

At least 1 year of customer service experience.
Strong accounting and mathematical ability and experience.
Ability to achieve and maintain an understanding of credit laws used to collect accounts receivable, including lien laws, payment bonds, the Miller Act, Little Miller Acts, promissory notes, letters of credit, and joint checks.
Results-oriented, with a focus on attaining goals and objectives.
Ability to use Microsoft Office to communicate by email and review reports and documents.
Outstanding customer service and interpersonal communication skills.
Strong written and verbal communication skills.
High accuracy and attention to detail.
Ability to handle sensitive information confidentially.
Ability to build and maintain positive working relationships with customers, vendors, and coworkers.
Ability to research, analyze data, and solve problems.
Excellent organizational skills and ability to prioritize projects and multitask.
Ability to read, write, speak, and understand English.
Ability to perform arithmetic with whole numbers, common fractions, and decimals.

Nice To Haves

Possession of or progress toward a Credit Business Associate (CBA) designation from the National Association of Credit Management (NACM).
Wholesale distribution experience.
Proficiency in Eclipse software.

Responsibilities

Handle all aspects of the credit and collections process for an assigned base of accounts.
Build and maintain relationships with internal and external customers to support their needs and improve satisfaction.
Prepare credit approval packages for applications, annual reviews, job accounts, and credit line increases.
Interpret credit bureau reports and business credit reports.
Respond promptly to reference requests concerning existing customers.
Assist with credit analysis and the credit approval process.
Assist with collateral issues.
Maintain accurate, up-to-date credit and collection files.
Keep detailed electronic notes of customer interactions and follow-up actions.
Participate in team initiatives within the Credit Department.
Review and approve credit lines and job accounts up to $10,000, assessing risk and creditworthiness.
Review over-credit-limit reports and begin analysis of customers who may require credit line increases.
Communicate with Profit Center Managers about Profit Center exposure related to increased customer activity.
Conduct collection calls on overdue accounts as needed to manage and reduce the aging portfolio.
Reconcile customer statements and billings and provide invoice documents upon request.
Process refunds of credit balances accurately.
Use technology platforms to troubleshoot payment application issues and communicate to resolve them.
Complete required safety and compliance training programs.
Perform other reasonably related duties as assigned by the immediate supervisor or management.