Credit Account Specialist

Intermountain Farmers Association (IFA)•Salt Lake City, UT

11d•Onsite

About The Position

IFA, an intermountain agricultural and retail cooperative, is seeking a qualified individual to fill the position of Credit Account Specialist in the corporate office in Salt Lake City, Utah. The Credit Account Specialist manages the day-to-day operations of customer credit portfolios, ensures billing accuracy, and maintains the financial integrity of organization accounts. This role acts as a primary liaison between the organization and its clients, balancing risk management with exceptional customer service to support business growth. The ideal candidate evaluates financial risks, reconciles payment discrepancies, handles billing disputes, and resolves collection issues to secure timely revenue flow.

Requirements

Some college preferred or recorded training within NACM
One to three years of related accounts receivable/credit and collection experience
Hands on experience using SAP software is a plus
Ability to dissect complex account balances to provide superior customer service and conflict resolution
Clear, articulate verbal and written communication skills for cross – departmental alignment and client outreach.

Responsibilities

Evaluate credit applications for new and existing commercial or individual accounts using credit agency reports, trade references, and appropriate Government agencies.
Establish and periodically review appropriate credit limits and payment terms based on comprehensive risk assessments, company policies, and changing market conditions.
Monitor accounts receivable aging reports regularly to proactively identify overdue invoices and high-risk account activity.
Conduct outbound outreach via phone and email to secure timely payments from delinquent accounts while maintaining positive client relations.
Negotiate structured payment arrangements with customers facing hardship.
Investigate, reconcile, and resolve billing discrepancies, unidentified payments, and unapplied cash allocations.
Review and make informed decisions on releasing held orders based on account standing and company credit policies.
Provide dedicated account support by answering internal and external customer inquiries timely.
Adhere strictly to local, state, and federal laws governing credit extension, fair debt collection, and customer data privacy.
Maintain meticulous account records and documentation files to ensure seamless internal controls and audit compliance.
Collaborate with sales, accounts receivable, and customer support teams to facilitate new client setups and preserve relationships.
Provide Financing options that are available.
Submit invoicing to third party platforms as needed.
Answer department phone calls as they come in and respond to emails promptly.