Creator Support & Community Coordinator

Aylo Careers•Montreal, QC

2d•Hybrid

About The Position

Established in 2004, we are a tech pioneer offering world-class adult entertainment and games on some of the internet’s safest and most popular platforms. With the support of an international team of dynamic and collaborative innovators, we are on a mission to enable safe user experiences and empower our communities by celebrating diversity, inclusion, and expression — all while maintaining robust trust-and-safety protocols. We embrace the best of both worlds! Local talent can thrive in our collaborative office space with the flexibility of a hybrid work environment, while remote team members play an integral role in shaping our dynamic culture from afar. We have offices in Montreal (Quebec), Austin (Texas) and Nicosia (Cyprus). A select number of positions require full-time in office attendance As a Creator Support & Community Coordinator, you'll serve as the primary point of contact for creators seeking support across Pornhub's official social media channels and communities like Discord, Reddit, and Telegram. Working under the Content & Community Manager, you'll respond to inquiries, provide guidance, escalate issues, and help creators navigate the platform and access the resources they need to succeed, while also contributing to community engagement and educational initiatives. The ideal candidate is a strong communicator who enjoys customer service, thrives in a fast-paced environment, and takes pride in delivering a positive support experience. In this role you may be exposed to adult content.

Requirements

2+ years of experience in social media or community engagement, ideally within creator or customer support environments.
1+ yearsof customer support experience, in retail, digital media or entertainment.
Education in Marketing, Communications, Media, or equivalent work experience.
Excellent writing skills and the ability to adapt tone across audiences and platforms.
Knowledge and understanding of large social media and communication platforms, like X (Twitter), Instagram, Reddit, Discord, and Telegram.
Up-to-date knowledge of social media scheduling tools, analytics, and best practices.
Proficiency in Microsoft Office and social publishing platforms.
Availability for occasional evening or weekend shifts to support live activations or community monitoring.

Nice To Haves

Understanding the adult creator community and industry trends.
Experience with tools like Canva, Adobe Creative Suite, or similar design software.
Familiarity with Jira or other project management tools.
Awareness of pop culture and online trends, and an instinct for timely engagement opportunities.

Responsibilities

Monitor and respond to inbound creator communications across Pornhub's official social channels, responding to direct messages, comments, mentions and public posts with accuracy, empathy, and a consistent brand voice.
Triage, route, and escalate inquiries to the appropriate internal teams, ensuring timely resolution and communicating creator feedback to relevant departments.
Coordinate with Brand & Community, Product, and Trust & Safety teams to share updates on compliance changes, product launches, and events across social channels.
Assist in maintaining the content calendar, support scheduling, and participate in the creation of educational content including FAQs, feature explanations, and policy updates.
Compile and report on basic engagement, sentiment, and support metrics to help the team identify trends and improve the creator’s experience.
Stay informed about social media trends, tools, best practices, and competitor activity to proactively identify opportunities and potential risks.