Community Technology Support Coordinator

Vi Living•Naples, FL

5d•Onsite

About The Position

Vi is recognized as a Great Place to Work and one of Glassdoor's 100 Best Companies to work for. Learn from the best and accelerate your career with Vi. Vi at Bentley Village is located at 2315 Leisure Lane, Naples, FL 34110

Requirements

Minimum 1 year of user support and training experience is required.
A solid working knowledge of computer hardware, software, and peripherals including installation, configuration, maintenance and support is required.
This position requires compliance with Florida’s Care Provider Background Screening process.

Nice To Haves

Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related technology field is preferred.
Microsoft, A+ or other technology certifications preferred.

Responsibilities

Serves as the first point of contact for residents seeking technical assistance on a scheduled basis. Maintains hours of operations and schedule.
Assists residents with set up, training and troubleshooting on personal devices including, but not limited to smart phones, tablets/iPads, computer, home Wi-Fi, and voice assistant devices.
Serves as the onsite point of escalation for staff technology support tickets coming from the IT helpdesk or corporate IT support staff.
Assists community staff with hardware and software-related technology troubleshooting including, but not limited to, PC and peripherals, mobile device, and business applications.
Addresses support requests/tickets in a timely and customer-friendly manner.
Supports various technologies in community spaces such as the Theatre, Multi-purpose room, Computer Center. Technology examples include A/V, In-house channel, Digital Signage.
Serves as point of contact for various corporate technology projects and initiatives.