Community Support Coordinator

CASS Human Resources•Calgary, AB

1d•Hybrid

About The Position

The field of human services provides meaningful work. What you do has a purpose, and you know it directly impacts and contributes to an individual’s well-being while supporting the development of more inclusive communities which benefit everyone. Calgary Alternative Support Services (CASS) recognizes that the people we employ are our single greatest asset. We endeavour to recruit and mentor human service professionals with talent and commitment for disability advocacy and community engagement. The Calgary Alternative Day Options (CADO) program is a community-based day program serving adults with disabilities. The program occurs in inclusive settings which allow natural interaction with a variety of people. Clients can choose to do one or more of the following: self employment, volunteering, recreation & leisure. For each of these options, clients are supported to set goals, develop new skills, and create natural supports within the community. The CADO Community Support Coordinator provides leadership, coordination and quality control in the design, delivery and monitoring of the Calgary Alternative Day Options (CADO) program.

Requirements

Several years of experience in the Human Services field
Supervisory experience
Strong interpersonal skills
Ability to work under pressure
Competency in report writing
Ability to work both independently and as a team member
Strong organizational and time management skills
Ability to maintain confidentiality
Strong verbal and written communications
Ability to approach situations with positivity
Ability to adapt communication styles including active listening
Demonstrates strong organizational, time management, managerial, and leadership skills
Ability to be flexible and patient
Confident, creative, critical thinker
Knowledge of disability support sector and community resources
Strong task prioritization and multi-tasking skills
Expertise in Microsoft Office software, including; Excel, PowerPoint, and Word
Degree or diploma in a Human Services related discipline
A current Basic First Aid/Emergency First Aid certification that includes CPR/AED
A current Police Information Check with a Vulnerable Sectors Search that is satisfactory to CASS.
Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with CASS

Nice To Haves

Experience working with Non-Profit organizations is an asset
Knowledge in supporting adults with developmental disabilities preferred
A vehicle and valid driver's license are considered assets

Responsibilities

Establish respectful and professional boundaries while developing positive working relationships with clients
Establish and maintain a positive professional working relationship with client guardians and other client supports where applicable
Respond to a caseload of clients; be available to clients in emergencies
Develop Individual Support Plans (ISP) that are individualized and based on specific client needs, desires, and goals
Recruit and screen to hire the appropriate supports to implement the goals established in the ISP, ensuring proper training and personal attributes are identified for the needs of a given client
Ensure client preferences are reached to the fullest extent possible
Collaborate/communicate with family, guardians, and other necessary professionals
Support relationships between clients, their support network, and other community members
Input case notes into CASS database; PEAK
Research community resources that can help support the client’s current desires and needs
Maintain up-to-date, accurate, thorough, and complete financial reporting of any client finances and purchases made on behalf of, or for, the client
Recruitment, hiring, supervision and evaluation of frontline staff
Ensure frontline staff/contractors understand and follow agency policies and CASS standards of client service/employment requirements. Including the following: HR deadlines for paperwork/requirements and training are met and in personnel files, HR procedures are followed for required documentation on all contracts, Timesheets and expense claims are authorized/submitted
Perform annual evaluations for frontline employees
Provide support and leadership to frontline staff and contractors
Ensure proper training has been completed for all staff
Provision of leadership, coordination and quality control in the design, delivery and monitoring of Calgary Alternative Day Options services
Ensure program content and delivery processes conform to a high ethical standard, exemplary standards of practice, the Mission, Vision and Mandate of the Agency and the requirements of funding contracts
Ensure all documentation is submitted in a timely manner
Participate in staff meetings for CASS and CADO
Maintain all mandatory training
Work closely with PDD: Prepare individual funding proposals, Submit ISPs and contracts, Communicate effectively with PDD Service Coordinators
Work closely with the Program Manager/designate and team; Provide regular updates regarding any changes / concerns pertaining to the caseload of clients
Serve on agency committees as needed
Manage and coordinate program activities and workshops
Provide leadership in program planning and development
Model and demonstrate CASS values in all interactions with clients, staff, and community members
Demonstrate respect and collaboration with all internal and external stakeholders of the CASS organization
Demonstrate an ability and willingness to give and receive honest, balanced feedback
Conduct duties in a fair, ethical, transparent manner with honesty and integrity in accordance and familiarity with CASS Policies and Procedures, Code of Ethics for Rehabilitation Professionals, and other applicable professional bodies
Embody the core values of CASS