Community Support Coordinator - PD

Salinas Valley Health•Salinas, CA

1d•$38 - $48•Onsite

About The Position

The Community Support Coordinator drives the 40-foot Mobile Clinic to and from designated areas, sets up the clinic for service, maintains the unit, provides patient intake/registration, and serves as a support liaison to the community. This role will focus on prioritizing patient experience. The coordinator also provides non-clinical support to clinicians as needed. The coordinator must display excellent customer service by identifying and exceeding the needs of staff, patients, and community partners.

Requirements

High School Diploma or GED required.
Current California Driver’s License required.
Current BLS/Healthcare Provider status as per American Heart Association standards required.
Two (2) years’ experience in driving large vehicles required.
Bilingual – English/Spanish required.
Ability to build strong community relationships.

Nice To Haves

New hires/transfers have six (6) months to obtain BLS/Healthcare Provider status.

Responsibilities

Safely operate and drive a 40-foot vehicle to and from designated areas, complying with all motor vehicle codes and regulations.
Become familiar with vehicle operations - setting-up, operating, and preparing mobile clinic for use at designated sites.
Fuel vehicle, fill water tanks, and wash as needed.
Assist in maintaining the mobile clinic vehicle by overseeing preventative maintenance functions, including performing daily/weekly/monthly vehicle checks for damage, equipment failures, and safety issues.
Coordinate repairs and maintenance with local mobile vehicle service centers.
Perform physical labor related to the vehicle.
Prepare the mobile clinic to receive patients and visitors.
Provide patient intake/registration and provide outreach and engagement to people in the communities where the mobile clinic is providing services.
Assist with patient referrals and patient follow-up calls.
Provide non-clinical support as needed to clinicians.
Supervise use of mobile clinic at health fairs and other community events during evenings and weekends, as assigned.
Display a respectful, non-judgmental, and compassionate manner with patients and staff at all times.
Demonstrate excellent customer service by identifying and exceeding needs of staff, patients, and community partners.
Serve as on-site liaison to contacts at locations where the mobile clinic provides services.
Provide a warm, friendly, and welcoming environment to patients and the community.
Responsible for food distribution and tracking including submitting EFAP Reports to the Food Bank for Monterey County.
Provide additional information regarding free relatable resources while engaging with the community.
Recommend opportunities to improve the patient experience.
Document patient testimonials through pictures, video, statements.
Ensure that the release forms are understood and signed.
Serve as a professional representative of SVH.
Attend regularly scheduled staff meetings.
Adhere to all HIPPA regulations.
Perform other duties as assigned.
Be available to work occasional weekends based on departmental needs.