Creative Services Manager

GTA•Tamuning, GU

About The Position

The Creative Services Manager is responsible for leading creative strategy and brand guideline execution across the Marketing team. This role translates strategic direction into clear creative briefs, oversees the creative team and external partners, and ensures all output maintains consistent, on-brand standards across physical and digital touchpoints. The ideal candidate balances creative vision with operational excellence—they're equally comfortable translating business objectives into clear creative briefs as they are managing production timelines and agency relationships. If you love bringing brands to life through visual storytelling and want to own the creative process from concept to delivery, this role is for you.

Requirements

Ability to promote the Company culture and mission to all employees, vendors, clients and business partners.
Product/Service knowledge: Remains up to date on the latest services and products we provide and has a clear understanding of how each work. Working knowledge of telecom network offerings such as Ethernet, TDM, DSL and Wireless access providers also required.
Customer centric: Puts the customer first and creates a positive experience for the customer by building relationships and maximizing service/product offerings. Stays current with knowledge of products clients require and can foresee their future technology needs
Accountability: Punctual and dependable to meet the needs of our customers. Has the ability to manage multiple projects and prioritize in a fast-paced changing environment.
Critical Thinking and Problem Solving: Has the ability to assess an issue, provide creative solutions, and analyze if the solution was viable.
Organizational support: Ability to follow company policies and procedures in accordance with contract/agreement(s) and Company Goals, completes administrative tasks thoroughly, accurately, promptly, and efficiently as possible with respect to human resources, financial management and profitability.
Technical skills: Constantly strives to increase technical knowledge to improve training tools through latest product knowledge, industry knowledge, and research.
Growth and Learning: Is curious and understands that learning is a lifelong endeavor. You own your learning and development, and you are committed to evolving.
Bachelor’s degree in Marketing, Business, Communications, Design, or a related field (or equivalent practical experience).
5-7 years of experience in brand marketing, experiential marketing, events, retail marketing, or activations.
2+ years of experience leading the execution of events, activations, or integrated brand campaigns.
Strong understanding of brand identity management and maintaining consistency across physical and digital touchpoints.
Experience coordinating with external partners, agencies, vendors, and sponsorship relationships.
Ability to manage multiple projects simultaneously in a fast-paced, deadline-driven environment.
Strong cross-functional collaboration skills, including working with creative, marketing, and sales teams.
Strong attention to detail with a focus on execution quality and operational excellence.
Excellent communication and stakeholder management skills, including experience presenting to senior leadership.
Willingness to be hands-on in execution while contributing to strategic planning.

Nice To Haves

Hands-on experience with in-store marketing, visual merchandising, or retail brand environments strongly preferred.
Experience with budget management for events, activations, or marketing programs is a plus.

Responsibilities

Lead and guide the creative strategy and creative brand guidelines for the Marketing team under the direction of the Director of Marketing.
Translate marketing and business objectives into clear creative direction, briefs, and execution plans for the creative team.
Develop clear, comprehensive creative briefs, including copywriting and art direction, to guide campaign and content development.
Oversee the work of graphic designers, digital content creators, and external marketing and creative agencies to ensure alignment with brand vision and campaign goals.
Lead the visual direction of long-form video productions, including advertising, brand storytelling, and campaign content.
Manage the overall creative calendar to ensure deliverables align with campaign timelines and business priorities.
Oversee creative strategy for the digital content team, ensuring alignment between content production, campaign goals, business needs, brand direction and overall marketing strategy.
Ensure social media advertising spend is actively managed and optimized to stay within approved budgets while meeting performance objectives.
Ensure all creative outputs maintain a consistent brand identity, tone of voice, and visual standard across all channels.
Develop and oversee the creative execution of integrated campaigns across social media, digital ads, email marketing, and other marketing channels.
Review, refine, and approve creative work, ensuring feedback and revisions are effectively implemented.
Manage creative workflows, production timelines, revisions, and project delivery to ensure the creative team operates efficiently and consistently meets deadlines.
Oversee and manage the budget for the creative team, including production costs, agency fees, and creative resources.
Adjust creative direction and output based on business needs, industry trends, and performance KPIs.
Collaborate closely with brand, activation, and digital teams to ensure cohesive campaign execution.
Provide ongoing mentorship, direction, and support to the creative team to elevate quality and consistency.
Stay current with design, content, video production, and social media trends to inform creative innovation and improvements.
Perform other duties and special projects as assigned.