Creative Production Specialist

Fully Promoted Peoria, IL•Peoria, IL

8h•$15 - $17•Onsite

About The Position

Fully Promoted is seeking a Production Artist & Customer Experience Specialist to support customer artwork, proofing, promotional product orders, and client communication for our branded apparel and promotional products business. This role blends graphic production, customer service, and order coordination. We are looking for someone who is comfortable working in Adobe Illustrator, can create polished proofs and production-ready artwork, and is equally confident communicating with customers by email, phone, and in person. If you are organized, detail-oriented, enjoy working with customers, and like seeing projects move from concept to finished product, this role offers variety, creativity, and the opportunity to become an important part of a growing local business.

Requirements

Strong working knowledge of Adobe Illustrator
Experience creating production artwork, customer proofs, or print-ready files
Previous experience in customer service, account support, or client-facing work
Excellent written and verbal communication skills
A warm, professional approach to working with customers
Ability to communicate clearly, ask good questions, and follow through on commitments
Strong attention to detail and accuracy
Ability to work efficiently and manage multiple projects, revisions, and deadlines simultaneously
Strong organization and time-management skills
Self-directed and proactive — able to recognize questions or problems and take action to resolve them

Nice To Haves

Experience in promotional products, custom apparel, screen printing, embroidery, signage, print production, or prepress is strongly preferred

Responsibilities

Create customer proofs and product mockups using Adobe Illustrator
Prepare and revise artwork for custom apparel, embroidery, promotional products, and other branded merchandise
Resize, recolor, clean up, and modify customer-provided artwork
Create production-ready artwork and layouts based on decoration and vendor requirements
Make proof revisions quickly and accurately based on customer feedback
Prepare artwork for various decoration methods
Create promotional product virtual samples and presentation-ready proof packages
Communicate directly with customers regarding artwork, proofs, revisions, product options, and order details
Provide a friendly, responsive, and professional customer experience by email, phone, and in person
Ask the right questions to gather complete information before artwork or production begins
Help customers understand product, decoration, and artwork options
Follow up on proofs, approvals, missing information, and open order questions
Assist with promotional product sourcing, supplier research, pricing, and quoting
Assist with purchase orders, vendor communication, and promotional product ordering as needed
Help identify artwork, customer, or production issues before they delay an order
Cross-train in other areas of the business and assist with projects as needed