Paid Creative Ops Manager
About The Position
Whatnot is the largest livestream shopping platform in North America and Europe. As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact. We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. You’ll join the Marketing Strategy & Operations team and own the operational layer behind Whatnot’s paid creative engine: the workflows, reporting, tooling, automation, and vendor infrastructure that let us produce and ship performant paid creative at volume across markets without losing brand fit or signal. You’ll audit what exists, build a clear point of view on what needs to change, and improve the system end-to-end as paid scales globally. We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our SF / LA / NYC hubs, with LA & NYC preferred.
Requirements
- 4+ years of experience across consulting, creative operations, or strategy and operations at a high-growth consumer company.
- A track record of building or rebuilding a system that scaled (e.g., tagging taxonomy, asset workflow, creative testing framework, automation pipeline, reporting system).
- Strong analytical judgment, comfortable working with performance data directly (SQL, BI tools, spreadsheets, ad platforms, creative analytics tools).
- Understanding of paid marketing metrics like CAC, ROAS, LTV, PBP, incrementality, and creative fatigue, and ability to design measurement frameworks.
- Strong project management instincts, experience running complex cross-functional initiatives across technical and business teams.
- Clear written communication skills, ability to create concise recommendations.
- Operational instincts at scale, experience in environments with rapid growth in spend, creative volume, or market complexity.
- Comfort with ambiguity, ability to structure and solve ambiguous problems.
- Bias toward speed and iteration, knowing when a scrappy system is sufficient.
- Must live within commuting distance of SF / LA / NYC hubs, with LA & NYC preferred.
Nice To Haves
- Direct paid creative ops experience.
- Questioned an existing approach at a prior company and built the replacement.
- Owned a budget or vendor relationship end-to-end.
- Used Whatnot as a buyer or seller.
Responsibilities
- Define creative performance frameworks and reporting, including what “working” means, building dashboards and review cadences, owning metrics that guide creative investment, and surfacing insights on what to create more of, stop making, or test next.
- Audit existing creative ops infrastructure (tagging, naming, asset libraries, brief templates, vendor relationships) and build what’s missing or fix what’s slowing the team down.
- Build the system to track every asset from brief to live placement, including localization across markets and brand-fit auditing at volume.
- Own the creative ops stack, including Airtable / Sigma / Snowflake platforms, tagging automation, reporting pipelines, and final dashboards. Identify and implement automation opportunities, partnering with Data and Eng.
- Sit at the seam between Performance Marketing, Influencer, and in-house Creative teams to drive alignment, make tradeoffs visible, and escalate issues.
- Lead cross-functional operational initiatives end-to-end, including scoping, planning, execution, and reporting.
- Solve net-new problems as paid scales globally, addressing structural questions that haven't been solved yet.
Benefits
- Generous Holiday and Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- 16 weeks of paid parental leave + one month gradual return to work.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
